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Assert Yourself & Build Confidence

Course_Reference: 
MPDAYBC
Manufacturer: 
0
Training_Provider: 
9
Summary: 

This course will provide you with a greater understanding of assertive behaviour, and how to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.

Objectives: 

BY THE END OF THE COURSE YOU WILL BE ABLE TO:

  • build confidence and self belief
  • explore the differences between submissive, aggressive and assertive behaviour
  • explain the importance of asserting your rights without infringing upon those of others
  • recognise how to be assertive in groups
  • utilise the different styles of assertion and their uses
  • ensure your message is clear and understood by other people
  • master questioning skills and get answers, not conflict
  • practise making requests and saying ‘no’ without feeling guilty.

  • Personal objectives for the course.
  • What is confidence and self belief?
  • What is assertiveness?
  • The fundamentals of behaving assertively.
  • The alternatives to assertive behaviour – submissive and aggressive behaviour.
  • How assertive are you?
  • Experiences of assertive, aggressive and submissive behaviour.
  • Rights and responsibilities.
  • Styles of assertion.
  • Assertiveness techniques.
  • Building blocks of confidence – what are your achievements?
  • An assertiveness model.
  • Handling negative feelings.
  • The relationship between thoughts, feelings and behaviours.
  • Why we say ‘yes’ when we should say ‘no’.
  • A three step process for saying ‘no’.
  • Giving and receiving criticism and praise.
  • Ten ground rules for assertive behaviour and effective communication.
  • Completion of a personal action plan.

Description: 

This course will provide you with a greater understanding of assertive behaviour, and how to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.

Keywords: 
Assert Yourself,Build Confidence,assertive behaviour understanding,encourage enhanced performance

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IT Technical

Business Skills