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Assertiveness

Course_Reference: 
SPE-ASRT
Manufacturer: 
0
Training_Provider: 
57
Summary: 

Assertiveness is for everyone. It is a skill in much the same way that negotiating, delegating and other identifiable business skills are basically communication skills. It is a skill that enables people to be more confident and to say the right thing at the right time.

What is Assertiveness?

  • What It is Not
  • Why We Need It

Culture and Gender Inhibitions

  • Why It is Not Easy

Counselling Yourself

  • The Need to Control Reaction
  • Learning to Respond
  • Changing Your Mind
  • Creating Self Esteem

Two Way Communication

  • Listening
  • Your Voice
  • Body Language

How to be Assertive

  • The Three Steps

Assertiveness Techniques

  • The Need to Think Positively
  • Use Your Inner Dialogue
  • Fogging the Issue
  • Facing Aggression
  • Broken Record
  • Discrepancy Assertion
  • Negative Feelings Assertion
  • Don’t Let Your Emotions Take Charge
  • Saying No
  • Negotiating a Solution
  • Workable Compromise
  • Win, Win

Your Plans for Future Self Development

Description: 

Assertiveness is for everyone. It is a skill in much the same way that negotiating, delegating and other identifiable business skills are basically communication skills. It is a skill that enables people to be more confident and to say the right thing at the right time.

Keywords: 
Assertiveness,identifiable business skills,communication skills,become more confident

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