Assertiveness and Self-Confidence Development

Understanding Different Styles of Behaviour

• A definition of assertive behaviour and the benefits it offers
• Distinguishing between assertive, aggressive and passive behaviour
• Assertiveness at work - understanding human behaviour

Recognising Your Own Style and Behaviours

• Self-assessment of your style - the associated strengths and weaknesses
• Cultural and gender based influences on your behaviour
• Building relationships with work colleagues
• Developing an assertive behavioural style

Why Do People Behave the Way They Do?

• An introduction to the principles of Transactional Analysis
• Assertiveness at work - understanding human behaviour
• How are you perceived by others?
• Avoiding the games people play

Handling Difficult Situations, Problems and Conflicts

• Tackling barriers to assertiveness - recognising and dealing with fear and apprehension
• Confronting common problems which occur in the workplace
• Resolving conflict - dealing with difficult people
• Raising sensitive issues

Assertive, Persuasive and Positive Communication

• Moving from negative to positive ways of thinking - building your self-esteem
• Are you saying ''yes'' when you should be saying ''no''?
• The art of persuasion - getting ideas across
• How self-esteem affects confidence and influences behaviour - using assertive language
• Identifying ways of building self-esteem and developing confidence

Assertive Techniques

• Taking control through positive body language
• Using assertive and positive language - making your message clear
• Giving and receiving critical feedback
• Persuasion skills and coping with criticism
• Applying assertive techniques in different workplace situations

Your Ongoing Assertiveness Development

• Establishing your goals and a plan of action for implementation on your return to work