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Assertiveness & Building Personal Confidence

Course_Reference: 
PTP31
Manufacturer: 
0
Training_Provider: 
82
Summary: 

This programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner.

Audience: 

Anyone wishing to improve their assertiveness skills in the workplace.

Objectives: 

  • Develop confidence in the use of assertiveness skills
  • Understand different behaviour patterns and the reasons they arise
  • Understand the need for negotiation and persuasion in the workplace
  • Practice assertiveness skills and develop an action plan

Course Objectives

Defining Assertiveness

(What is assertiveness? Why is this skill essential to business success? How we influence and how this affects our role in the company.)

Understanding Behaviour

(Look at behaviour patterns that can throw us off balance. Wanting to succeed, but unable to achieve results; denials and delusions; dealing with challenge to authority and aggression; dealing with difficult people and poor performance.)

Obtaining Results; Developing Inter-Personal Skills

(Practice overcoming barriers through role plays. Dealing with difficult situations.)

Negotiating and Persuading

(Understanding the clients' needs, both internal and external. What are the motivators and drivers for their demands or requests? How can I champion my requests over theirs?)

Practice Makes Perfect; Building Confidence in Assertiveness Skills

(Participants develop assertiveness skills through further role plays, including negotiation and persuasive techniques.)

Summary & Action Plans Agreed

Description: 

This programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. It is for anyone wishing to improve their assertiveness skills in the workplace.

Keywords: 
Assertiveness,Building Personal Confidence,build necessary skills,improve assertiveness

Software Vendor

IT Technical

Business Skills