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Assertiveness At Work

Course_Reference: 
REEAWK
Manufacturer: 
0
Training_Provider: 
35
Summary: 

This course starts by defining assertiveness and learning how to distinguish between aggressive and submissive behaviour. Delegates then learn the essential skills of assertiveness and are given the opportunity to practice them in a variety of practical situations.

Audience: 

Anyone who wishes to improve their overall effectiveness by behaving in a more positive and conident manner.

Objectives: 

  • The benefits of assertive behaviour
  • Assertive vs. aggressive or submissive behaviour
  • The impact of language and body language on assertiveness
  • How to deal with fear
  • How to give and receive feedback
  • How and when to be assertive
  • The practice and use of assertive techniques

Defining assertiveness

  • Benefits of being assertive
  • Being assertive in the right situations

Understanding different levels of assertiveness

  • Self perception questionnaire
  • Submissive/aggressive behaviours; definition; body language
  • Difference between submissive/aggressive/assertive behaviour

The six elements of assertiveness

  • Listening, understanding, saying what you think and feel
  • Being specific, staying relevant
  • Positive outcome

Barriers to assertiveness

  • Recognising and dealing with fear

Assertiveness techniques

  • Persuasion skills and coping with criticism

Action

  • What have you learned? Applying learning to your own situation
  • Planning for realistic changes

Description: 

This course starts by defining assertiveness and learning how to distinguish between aggressive and submissive behaviour. Delegates then learn the essential skills of assertiveness and are given the opportunity to practice them in a variety of practical situations.

Keywords: 
Assertiveness At Work,aggressive behaviour,submissive behaviour,essential skills,practical situations

Software Vendor

IT Technical

Business Skills