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Assertiveness at Work

Course_Reference: 
GBS-ASWORK
Summary: 

This course is designed to enable delegates to use assertiveness in their workplace. It will teach you how to calm aggressive situations and reach more personable, agreeable outcomes.

Audience: 

Anyone who has to deal with a variety of delicate issues which, potentially, could result in difficult people situations if not handled confidently and skilfully.

Objectives: 

By the end of this course you will be able to:
• cope calmly with aggression and hassles
• arrive at successful personal outcomes in a variety of demanding situations
• appreciate the importance of nonverbal behaviour when interacting assertively
• communicate effectively in group situations

  • Rights and Behaviours
  • Nonverbal Behaviour
  • Inner Dialogues  
  • Assertive Outcomes
  • Assertive Options
  • Aggression from Others
  • Workplace Application  
  • Communicating in Groups
  • Action Planning 

Software Vendor

IT Technical

Business Skills