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Better Communication Skills at Work - Communication that Delivers Results

Course_Reference: 
HFCSW1
Manufacturer: 
0
Training_Provider: 
23
Summary: 

This challenging, practical and insightful two day course explores the techniques required for you to achieve positive results through your interaction with others. Altogether a better way in which to communicate!

Audience: 

Administrators, supervisors and newly appointed team leaders wishing to improve their communication skills with others; face-to-face, in meetings or on the telephone.

Objectives: 

By the end of this course you will be able to:

  • Engage with others and get them to engage with you.
  • Work towards creating the right image.
  • Overcome the emotional constraints that make it difficult for you to get a result.
  • Find out what others are really thinking and make others see it your way.
  • Use and control the emotional force of your words, the sound of your voice and your physical presence.

What is Effective Communication?

  • Clarifying how you wish to portray yourself
  • Exploring how you are perceived by others (personal assessment/feedback)
  • Understanding and softening different perceptions and communication barriers

Assessing Relative Difference

  • How to identify hidden emotions and messages through observation
  • Tackling difficult behaviour – effecting a change
  • How to deliver difficult messages and maintain the relationship

Building Rapport – Creating a Productive Relationship

  • Use of questioning – softening the barriers, using the right approach
  • Listening – what to listen for, how to discern acceptance or resistance
  • Listening to understand and not just to respond – focus on active listening

How to Influence Others

  • Requirements and process for moving someone from an entrenched position
  • Using and controlling your emotions through words, sounds and presence to create impact
  • Handling difficult situations and delivering difficult messages

Communicating and Presenting a Positive Image

  • Meetings – getting heard, being taken seriously, taking control, getting a decision
  • Understanding the relative impact of phraseology
  • Responding to others’ ideas – sharing understanding, support and appreciation

Presenting a Positive Image - Personal Application Plan

  • Projecting a more confident image through improved communication skills
  • Putting communication skills into practice

Description: 

This challenging, practical and insightful two day course explores the techniques required for you to achieve positive results through your interaction with others. Altogether a better way in which to communicate!

Keywords: 
Communication skills,improve communication,improve influence,building rapport,create productive relationships

Software Vendor

IT Technical

Business Skills