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Communication Skills

Course_Reference: 
PTP14
Manufacturer: 
0
Training_Provider: 
82
Summary: 

This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.

Audience: 

Anyone wishing to improve their communication skills in the workplace.

Objectives: 

  • Identify the behaviours associated with good working relationships
  • How to set clear communication objectives
  • Identifying the needs of different audiences
  • Planning internal and external communication

  • Course Objectives

  • What is Good Communication and How Do We Assess our Ability?

(What are the barriers to and the basics of good communication? How does communication affect working relationships?)

  • A Look at Clarity and it's Effectiveness

(The value of understanding behavioural characteristics and how to set objectives accordingly)

  • The Value of Body Language and Tone

(Adapting to meet the needs of our audience)

  • Communication as a Two-way Process

  • The Value of Planning in Both Internal and External Communication

  • Summary & Action Plans Agreed

Description: 

This communication skills course is aimed at helping delegates communicate more effectively with customers and colleagues. It will look at the best methods of building rapport and how to develop effective business relationships.

Keywords: 
Communication Skills,effective communcation,effective business relationships,develop business relationships

Software Vendor

IT Technical

Business Skills