Book your MS2261 Supporting Users Running the Microsoft Windows XP Operating System Training Course
This three day course is being run times on Monday 20th February 2012 and Monday 12th March 2012 in London,
Book this course with us today from as little as £908.70 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
See all courses by the manufacturer MicrosoftSee all courses provided by F1 Computing
See all courses provided by QA
Expert Help
If you would like
advice, or to book, call
one of our experts on
Open: 9am - 5:30pm
Monday- Friday
Locations/dates for this course
| Date | Location | Rating | Price | ||
|---|---|---|---|---|---|
| Monday 20 February 2012 | London |  | Save £57.50 | £1,092.50+VAT | |
| Monday 12 March 2012 | London | | Save £256.30 | £908.70+VAT |
Book your course now with Coursebookers!
Making an enquiry to Coursebookers couldn't be easier, just fill out the form to the left or call 01920 460232 and our team will be in touch within 48 hours.
Remember:
- Not only are we great value, we can also boast no booking fees
- Human administrators make booking & coordination simple and painless
- Coursebookers is vendor neutral we can offer unbiased and independent advice
- If you have complex booking requirements we're happy to help! Call our team on 01920 460232 to discuss your needs
- We ensure all our courses meet our high standards, meaning you'll only ever see "the best of the best" on Coursebookers!
Download Course OutlineSummary:
This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.
PreRequisites:
Before attending this course, students must have:
- Basic experience using a Microsoft Windows Operating system such as Windows XP
- Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer
- Basic understanding of core operating system technologies including installation and configuration
- Basic understanding of hardware components and their functions
- Basic understanding of the major desktop components and interfaces, and their functions
- Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings
- How to use command-line utilities to manage the operating system
- Basic understanding of technologies that are available for establishing Internet connectivity.
Audience:
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows have basic navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
Objectives:
After completing this course, students will be able to:
- Perform and troubleshoot an attended installation of the Windows XP operating system
- Perform post installation configuration (user configuration, apply service packs, etc.)
- Answer end user questions related to upgrading from a previous version of Windows
- Troubleshoot system startup and user logon problems
- Monitor and analyze system performance
- Monitor, manage, and troubleshoot access to files and folders
- Troubleshoot connecting to local and network print devices
- Configuring and Troubleshooting Hardware Devices and Drivers
- Configure and troubleshoot storage devices
- Configure and troubleshoot display devices
- Troubleshooting Network Protocols and Services
- Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
- Configure and troubleshoot input and output (I/O) devices
- Configure support for multiple languages or multiple locations
- Troubleshoot security settings and local security policy
- Configure and troubleshoot local user and group accounts
- Troubleshoot the TCP/IP protocol
- Configure and troubleshoot Windows Firewall (ICF) settings
- Troubleshoot name resolution issues
- Configure and troubleshoot remote connections
- Configure and troubleshoot end user systems using remote Desktop and Remote Assistance
Module 1: Introduction to the Desktop Support Technical Role and Environment
This module introduces the role of the Desktop Support Technician (DST) and the role of the DST within the Microsoft Operations Framework (MOF).
Lessons
- Examining the Desktop Support Technician Role
- The Windows Desktop Support Environment
- Interacting with Users
After completing this module, students will be able to:
- Describe the role and general responsibilities of a DST.
- Describe MOF and the role of the DST within MOF.
- Successfully interact with users.
Module 2: Exploring and Configuring the Windows XP User Interface
This module explains the major features and functions of the Windows XP user interface.
Lessons
- Exploring and Configuring the Windows XP Desktop Environment
- Examining Control Panel Organizational Views
After completing this module, students will be able to:
- Describe the major features and functions of Windows XP Professional and Windows XP Home
Edition and customize various settings on the Windows XP desktop, such as the Start menu and taskbar.
- Describe the differences between Category View and Classic View and how to switch between the two views in Control Panel.
Module 3: Resolving Desktop Management Issues
After completing this module, students will be able to identify and resolve desktop management issues.
Lessons
- Desktop Management Concepts
- Troubleshooting User Logon Issues
- Troubleshooting User Configuration Issues
- Troubleshooting Security Issues
- Troubleshooting System Performance
After completing this module, students will be able to:
- Understand the basic concepts necessary for resolving desktop management issues in the Windows XP Professional and Windows XP Home Edition environments.
- Troubleshoot user logon issues.
- Troubleshoot user configuration issues.
- Troubleshoot security issues.
- Troubleshoot system performance.
Module 4: Resolving Network Connectivity Issues
After completing this module, students will be able to identify and resolve network connectivity issues.
Lessons
- Managing Computer Addressing Issues
- Troubleshooting Name Resolution Issues
- Troubleshooting Remote Network Connectivity Issues
After completing this module, students will be able to:
- Manage computer addressing issues.
- Troubleshoot network connection issues.
- Troubleshoot remote network connection issues.
Module 5: Resolving Hardware Issues
After completing this module, students will be able to identify and resolve hardware issues.
Lessons
- Managing Drivers
- Troubleshooting Drivers by Using Safe Mode
- Troubleshooting Storage Devices
- Troubleshooting Display Devices
- Troubleshooting I/O Devices
- Troubleshooting ACPI
After completing this module, students will be able to:
- Manage drivers.
- Troubleshoot drivers by using safe mode.
- Troubleshoot storage devices.
- Troubleshoot display devices.
- Troubleshoot input and output (I/O) devices.
- Troubleshoot Advanced Configuration and Power Interface (ACPI) issues.
Module 6: Resolving File and Folder Issues
After completing this module, students will be able to identify and resolve file and folder issues.
Lessons
- Managing Files and Folders
- Troubleshooting Access to Files and Folders
- Troubleshooting Access to Shared Files and Folders
- Troubleshooting Access to Offline Files
After completing this module, students will be able to:
- Manage files and folders.
- Troubleshoot access to files and folders.
- Troubleshoot access to shared files and folders.
- Troubleshoot access to offline files.
Module 7: Resolving Printer Issues
After completing this module, students will be able to identify and resolve printer issues.
Lessons
- Installing Local and Network Printers
- Troubleshooting Printer Drivers
- Troubleshooting Printers and Print Jobs
After completing this module, students will be able to:
- Install local and network printers.
- Troubleshoot issues with printer drivers.
- Troubleshoot issues with printers and print jobs.
Module 8: Resolving Installation Issues
After completing this module, students will be able to identify and resolve installation issues.
Lessons
- Pre-Installation Tasks
- Troubleshooting an Attended Installation
- Troubleshooting an Upgrade
- Troubleshooting an Unattended Installation
- Troubleshooting the Boot Process
After completing this module, students will be able to:
- Describe the tasks that must be performed on a computer before installing an operating system.
- Troubleshoot an attended installation.
- Troubleshoot an upgrade to an existing operating system.
- Troubleshoot an unattended installation.
- Troubleshoot the boot process.
Description:
This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment.
F1 Computing
F1 Computing have 20 years of experience in developing their CRM product, Pro-ACTION, is now used to build and deploy solutions for customers.
F1 Computing aim to meet the requirements of your company and arm you and your employees with the skills to make your business a success. Through many years of refining their courses, F1 computing have established a name for themselves, as well as a great relationship with their clients.
QA
QA training has over 25 years of experience of supplying high standard training courses in many Business, Management and IT Technical areas. Since 1983 the company has grown to have 25 training centres across the UK offering businesses routes to advance on a local and national level.
QA have a dedicated team of permanent instructors and teaching consultants who constantly improve the courses to ensure the highest possible standard of training is available.
Want to leave your own testimonial? click Here
No Testimonials have been left for this course.