Book your Conflict Resolution Training Course
This two day course is being run four times between Thursday 21st June 2012 and Thursday 13th December 2012 in London,
Book this course with us today from as little as £807.50 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Thursday 21 June 2012 | Capita | London |  | Save £42.50 | £807.50+VAT | |
| Wednesday 15 August 2012 | Capita | London | | Save £42.50 | £807.50+VAT | |
| Thursday 25 October 2012 | Capita | London | | Save £42.50 | £807.50+VAT | |
| Thursday 13 December 2012 | Capita | London | | Save £42.50 | £807.50+VAT |
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Summary:
Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations
Audience:
Managers, supervisors, team leaders, or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes.
Outline:
Recognise and understand
- Learn the seven home truths of conflict
- Know the two primary reasons why conflict occurs
- Spot the red flags which indicate conflict is brewing
- Uncover the seven types of conflict and learn different strategies for dealing with them
Dissolve and resolve
- Work through the seven steps to co-operative resolution
- Learn the essential rules for open communication
- Discover proven ways to prevent conflict from escalating
- Separate the person from the problem – what this means and how to do it
- Mediate effectively in a conflict situation
Behaviours and barriers
- Break the automatic link between emotions and actions
- Use the power of influence to overcome obstacles
- Build trust and respect
Description:
Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict.
Capita Learning and Development
Capita Learning and Development have over 80 years experience training individuals and organisations in many different sectors. With 20 permanent trainers you know you are in the safe hands of those who have years of experience behind them.
Capita Learning and Development believe that by modernising and mobilising a workforce you can make your business more productive, profitable and effective.