Book your ITIL® Service Lifecycle: Continual Service Improvement Training Course
This three day course is being run eleven times between Wednesday 6th June 2012 and Monday 17th December 2012 in London, Manchester, Wokingham, Leeds, Birmingham,
Book this course with us today from as little as £990.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
Expert Help
If you would like
advice, or to book, call
one of our experts on
Open: 9am - 5:30pm
Monday- Friday
Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Wednesday 06 June 2012 | Global Knowledge | London |  | £990.00+VAT | ||
| Monday 16 July 2012 | Global Knowledge | Manchester | | £990.00+VAT | ||
| Monday 06 August 2012 | Global Knowledge | Wokingham | | £990.00+VAT | ||
| Monday 06 August 2012 | Global Knowledge | Leeds | | £990.00+VAT | ||
| Monday 03 September 2012 | Global Knowledge | Manchester | | £990.00+VAT | ||
| Monday 17 September 2012 | Global Knowledge | London | | £990.00+VAT | ||
| Monday 15 October 2012 | Global Knowledge | Wokingham | | £990.00+VAT | ||
| Monday 05 November 2012 | Global Knowledge | London | | £990.00+VAT | ||
| Monday 19 November 2012 | Global Knowledge | Birmingham | | £990.00+VAT | ||
| Monday 03 December 2012 | Global Knowledge | Leeds | | £990.00+VAT | ||
| Monday 17 December 2012 | Global Knowledge | London | | £990.00+VAT |
|
|
Book your course now with Coursebookers!
Making an enquiry to Coursebookers couldn't be easier, just fill out the form to the left or call 01920 460232 and our team will be in touch within 48 hours.
Remember:
- Not only are we great value, we can also boast no booking fees
- Human administrators make booking & coordination simple and painless
- Coursebookers is vendor neutral we can offer unbiased and independent advice
- If you have complex booking requirements we're happy to help! Call our team on 01920 460232 to discuss your needs
- We ensure all our courses meet our high standards, meaning you'll only ever see "the best of the best" on Coursebookers!
Summary:
The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) and covers the management and control of the activities and techniques within the CSI stage.
PreRequisites:
Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.
Before taking the course, it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
It is recommended that students should complete at least 21 hours of personal study
by reviewing the syllabus and relevant books in preparation for the examination.
Audience:
The course is suitable for individuals who require a deeper understanding of the CSI stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate.
Objectives:
The purpose of the CSI course is to obtain knowledge on ITIL® concepts and terminology. The course looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in CSI. It also aims to give a detailed management/business level understanding of the ITIL® CSI phase of the ITIL® core lifecycle and how it may be implemented to enhance the
quality of IT service provision within an organisation.
Outline:
- The main principles and objectives of CSI
- Challenges, Critical Success Factors and Risks
- The overall process of CSI itself
- The methods and Techniques of CSI such as Benchmarking, Assessment, the Balanced Scorecard and the Deming cycle
- Organizational issues concerned with CSI
- Technology considerations related to CSI
- The activities commonly performed in the CSI arena
- Assessing Critical Success Factors and Managing Risk in CSI
Description:
The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) and covers the management and control of the activities and techniques within the CSI stage.
Global Knowledge
Global Knowledge offer global IT training and Business training courses at your fingertips. Offering more than 1000 courses focusing mainly on Cisco, Microsoft, Nortel and Project Management- Global Knowledge boast a wide variety of courses.
The variety of courses is due to the recognition that learning is not just attending training courses but is crucial to organisation success.