Book your ITIL® Service Lifecycle: Service Operation Training Course
This three day course is being run 24 times between Monday 5th March 2012 and Monday 24th December 2012 in Wokingham, Manchester, London, Birmingham, Leeds,
Book this course with us today from as little as £990.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Location | Rating | Price | ||
|---|---|---|---|---|---|
| Monday 05 March 2012 | Wokingham |  | £990.00+VAT | ||
| Monday 19 March 2012 | Manchester | | £990.00+VAT | ||
| Monday 26 March 2012 | London | | £990.00+VAT | ||
| Monday 02 April 2012 | Birmingham | | £990.00+VAT | ||
| Monday 23 April 2012 | Leeds | | £990.00+VAT | ||
| Monday 23 April 2012 | London | | £990.00+VAT | ||
| Tuesday 08 May 2012 | London | | £990.00+VAT | ||
| Wednesday 06 June 2012 | Wokingham | | £990.00+VAT | ||
| Monday 18 June 2012 | Manchester | | £990.00+VAT | ||
| Monday 25 June 2012 | London | | £990.00+VAT | ||
| Monday 16 July 2012 | Leeds | | £990.00+VAT | ||
| Monday 16 July 2012 | London | | £990.00+VAT | ||
| Monday 23 July 2012 | Birmingham | | £990.00+VAT | ||
| Tuesday 28 August 2012 | London | | £990.00+VAT | ||
| Monday 03 September 2012 | Wokingham | | £990.00+VAT | ||
| Monday 24 September 2012 | Manchester | | £990.00+VAT | ||
| Monday 24 September 2012 | London | | £990.00+VAT | ||
| Monday 08 October 2012 | Birmingham | | £990.00+VAT | ||
| Monday 22 October 2012 | Leeds | | £990.00+VAT | ||
| Monday 22 October 2012 | London | | £990.00+VAT | ||
| Monday 05 November 2012 | Wokingham | | £990.00+VAT | ||
| Monday 19 November 2012 | London | | £990.00+VAT | ||
| Monday 03 December 2012 | Wokingham | | £990.00+VAT | ||
| Monday 24 December 2012 | London | | £990.00+VAT |
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Download Course OutlineSummary:
The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Operation including - Service Operations principals, activities and technology considerations. It also gives an overview of the Service Operation Processes and Functions. Additionally the course looks at the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle.
PreRequisites:
Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.
Audience:
The course is suitable for individuals who require a deeper understanding of the Service Operation stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.
Objectives:
The purpose of the Service Operation course is to obtain knowledge on ITIL® concepts and terminology. The course also examines organizational issues including functions, groups and teams, department operational health process structures that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
Topics covered include:
- The main principles and objectives of Service Operation
- Challenges, Critical Success Factors and Risks
- Organizational issues concerned with Functions, Groups, Teams, Department & Divisions
- Achieving balance in Service Operations
- Operational Health, Communication and Documentation
- The activities commonly performed in the Service Operation arena
- Improvement of Operational Activities
- Implementation consideration
- Managing Change in Service Operations
- Service Operation and Project Management
- Assessing & Managing Risk in Service Operations
- Operational Staff in Design & Transition
- Planning & Implementing Service Management Technologies
The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Operation stage:
- Event Management
- Incident Management
- Request Fulfilment
- Problem Management
- Access Management
Description:
The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Operation including - Service Operations principals, activities and technology considerations.
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