Book your ITIL® Service Capability: Service Offerings & Agreements Training Course
This five day course is being run eight times between Monday 11th June 2012 and Monday 10th December 2012 in Birmingham, Wokingham, London, Leeds,
Book this course with us today from as little as £1,550.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Monday 11 June 2012 | Global Knowledge | Birmingham |  | £1,550.00+VAT | ||
| Monday 25 June 2012 | Global Knowledge | Wokingham | | £1,550.00+VAT | ||
| Monday 23 July 2012 | Global Knowledge | London | | £1,550.00+VAT | ||
| Monday 30 July 2012 | Global Knowledge | Leeds | | £1,550.00+VAT | ||
| Monday 24 September 2012 | Global Knowledge | Wokingham | | £1,550.00+VAT | ||
| Monday 08 October 2012 | Global Knowledge | London | | £1,550.00+VAT | ||
| Monday 19 November 2012 | Global Knowledge | Wokingham | | £1,550.00+VAT | ||
| Monday 10 December 2012 | Global Knowledge | Leeds | | £1,550.00+VAT |
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Summary:
The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as integral parts of its overall business-focussed Services Framework.
PreRequisites:
Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.
Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.
Audience:
The course is suitable for individuals who require a deep understanding of Operational Support & Analysis processes and how they may be used to enhance the quality of IT service provision within an organisation. It offers a natural career development path for practitioner staff that already holds the ITIL® V3 Foundation Certificate or equivalent.
Objectives:
The purpose of Service Offerings & Agreement is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.
The course prepares delegates for the ITIL® Capability examination in Service Offerings & Agreement.
Outline:
- Service Management as a Practice.
- Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum.
- Service Portfolio Management which provides documentation for services and prospective services in business terms.
- Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint.
- Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place.
- Demand Management which identifies Patterns of Business Activity to enable the appropriate strategy to be implemented.
- Supplier Management which ensures all partners and suppliers are managed in the appropriate way and includes contract management.
- Financial Management which includes ensuring understanding of the service value and the management of all financial considerations.
- Business Relationship Managers who have responsibility to represent customers and ensure the Service Catalogue and Portfolio have the right needs.
Description:
This course enables the organisation to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as integral parts of its overall business-focussed Services Framework.
Global Knowledge
Global Knowledge offer global IT training and Business training courses at your fingertips. Offering more than 1000 courses focusing mainly on Cisco, Microsoft, Nortel and Project Management- Global Knowledge boast a wide variety of courses.
The variety of courses is due to the recognition that learning is not just attending training courses but is crucial to organisation success.