Book your Better Communication Skills at Work - Communication that Delivers Results Training Course
This two day course is being run 15 times between Monday 12th March 2012 and Monday 28th January 2013 in London, Manchester, Edinburgh, Birmingham,
Book this course with us today from as little as £889.11 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Location | Rating | Price | ||
|---|---|---|---|---|---|
| Monday 12 March 2012 | London |  | Save £109.89 | £889.11+VAT | |
| Thursday 10 May 2012 | London | | Save £109.89 | £889.11+VAT | |
| Wednesday 13 June 2012 | London | | Save £109.89 | £889.11+VAT | |
| Monday 02 July 2012 | Manchester | | Save £109.89 | £889.11+VAT | |
| Tuesday 03 July 2012 | London | | Save £109.89 | £889.11+VAT | |
| Monday 09 July 2012 | Edinburgh | | Save £109.89 | £889.11+VAT | |
| Thursday 19 July 2012 | Birmingham | | Save £109.89 | £889.11+VAT | |
| Thursday 16 August 2012 | London | | Save £109.89 | £889.11+VAT | |
| Monday 24 September 2012 | London | | Save £109.89 | £889.11+VAT | |
| Wednesday 24 October 2012 | London | | Save £109.89 | £889.11+VAT | |
| Thursday 01 November 2012 | Birmingham | | Save £109.89 | £889.11+VAT | |
| Tuesday 06 November 2012 | Manchester | | Save £109.89 | £889.11+VAT | |
| Wednesday 07 November 2012 | Edinburgh | | Save £109.89 | £889.11+VAT | |
| Monday 03 December 2012 | London | | Save £109.89 | £889.11+VAT | |
| Monday 28 January 2013 | London | | Save £109.89 | £889.11+VAT |
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Download Course OutlineSummary:
This challenging, practical and insightful two day course explores the techniques required for you to achieve positive results through your interaction with others. Altogether a better way in which to communicate!
Audience:
Administrators, supervisors and newly appointed team leaders wishing to improve their communication skills with others; face-to-face, in meetings or on the telephone.
Objectives:
By the end of this course you will be able to:
- Engage with others and get them to engage with you.
- Work towards creating the right image.
- Overcome the emotional constraints that make it difficult for you to get a result.
- Find out what others are really thinking and make others see it your way.
- Use and control the emotional force of your words, the sound of your voice and your physical presence.
What is Effective Communication?
- Clarifying how you wish to portray yourself
- Exploring how you are perceived by others (personal assessment/feedback)
- Understanding and softening different perceptions and communication barriers
Assessing Relative Difference
- How to identify hidden emotions and messages through observation
- Tackling difficult behaviour – effecting a change
- How to deliver difficult messages and maintain the relationship
Building Rapport – Creating a Productive Relationship
- Use of questioning – softening the barriers, using the right approach
- Listening – what to listen for, how to discern acceptance or resistance
- Listening to understand and not just to respond – focus on active listening
How to Influence Others
- Requirements and process for moving someone from an entrenched position
- Using and controlling your emotions through words, sounds and presence to create impact
- Handling difficult situations and delivering difficult messages
Communicating and Presenting a Positive Image
- Meetings – getting heard, being taken seriously, taking control, getting a decision
- Understanding the relative impact of phraseology
- Responding to others’ ideas – sharing understanding, support and appreciation
Presenting a Positive Image - Personal Application Plan
- Projecting a more confident image through improved communication skills
- Putting communication skills into practice
Description:
This challenging, practical and insightful two day course explores the techniques required for you to achieve positive results through your interaction with others. Altogether a better way in which to communicate!
Hemsley Fraser
Hemsley Fraser is a highly dedicated global innovator and leader in learning and people development. All courses are designed and delivered by highly skilled and knowledgeable consultants who are passionate about helping people learn. With over 32,000 customers worldwide and with an impressive portfolio with courses in excess of 1,700 unique subjects.
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