Book your Developing Your Personal Impact and Building Productive Relationships Training Course
This two day course is being run 20 times between Thursday 14th June 2012 and Monday 21st January 2013 in London, Birmingham, Manchester,
Book this course with us today from as little as £889.11 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
Expert Help
If you would like
advice, or to book, call
one of our experts on
Open: 9am - 5:30pm
Monday- Friday
Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Thursday 14 June 2012 | Hemsley Fraser | London |  | Save £109.89 | £889.11+VAT | |
| Monday 25 June 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Wednesday 18 July 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Monday 30 July 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Thursday 09 August 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Wednesday 15 August 2012 | Hemsley Fraser | Birmingham | | Save £109.89 | £889.11+VAT | |
| Monday 20 August 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Tuesday 04 September 2012 | Hemsley Fraser | Manchester | | Save £109.89 | £889.11+VAT | |
| Thursday 06 September 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Monday 24 September 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Thursday 11 October 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Tuesday 23 October 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Tuesday 06 November 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Monday 12 November 2012 | Hemsley Fraser | Birmingham | | Save £109.89 | £889.11+VAT | |
| Thursday 22 November 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Monday 03 December 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Tuesday 04 December 2012 | Hemsley Fraser | Manchester | | Save £109.89 | £889.11+VAT | |
| Thursday 20 December 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Tuesday 08 January 2013 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Monday 21 January 2013 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT |
|
|
Book your course now with Coursebookers!
Making an enquiry to Coursebookers couldn't be easier, just fill out the form to the left or call 01920 460232 and our team will be in touch within 48 hours.
Remember:
- Not only are we great value, we can also boast no booking fees
- Human administrators make booking & coordination simple and painless
- Coursebookers is vendor neutral we can offer unbiased and independent advice
- If you have complex booking requirements we're happy to help! Call our team on 01920 460232 to discuss your needs
- We ensure all our courses meet our high standards, meaning you'll only ever see "the best of the best" on Coursebookers!
Summary:
This course has been specifically designed to enable individuals to spot assertive, non-assertive and aggressive behaviour. Delegates will then practise assertive approaches to the many difficult situations they face as managers. The training exercises mirror real-life scenarios.
Audience:
Managers, supervisors and team leaders who need time and space to examine, learn and practise the positive and assertive techniques for working with others effectively.
Objectives:
By the end of this course you will be able to:
- Understand why and how conflict arises and how to identify silent conflict.
- Recognise the non-verbal and verbal attributes of assertiveness and the benefits of its application in the workplace.
- Develop a management style which is productive, positive and direct rather than aggressive or submissive.
- Be assertive and confident in situations which involve teams, conflict and confrontation.
- Adopt a constructive and influential behaviour style in the face of negative attitudes and aggression or when addressing poor performance.
- Recognise the rights and values of others and communicate your views and ideas in a direct and effective manner.
Outline:
Defining Assertiveness
- Defining assertive, aggressive and submissive behaviour
- The essence of assertiveness
- The value of assertiveness in the workplace
Building Productive Relationships
- Understanding yourself and others
- The dynamics of interpersonal relationships
- Making positive changes in your interpersonal style
Increasing Impact and Presence
- Verbal aspects of behaviour
- Adopting assertive body language
- Developing your skills when giving and receiving feedback
- Practising active listening skills
- Effective questioning techniques
Dealing with Aggression and Conflict from Others
- How to deal successfully with aggressive behaviour
- Dealing with a negative team member or poor performance
- Disciplining a team member
- Handling conflict, confrontation and aggression
- Handling personal attacks
- Dealing with sensitive issues confidently
Persuasive and Assertive Communication
- Planning your behaviour - the three steps to assertive behaviour
- Empathy, discrepancy, consequence and responsive assertion techniques
- Presenting your point of view - helping others shape and develop their ideas
Building a Positive Image
- Being aware of the image you project
- Presenting a positive image to your colleagues through your behaviour
Assertiveness Toolkit
During the course delegates will be able to role-play situations appropriate to their current development needs. The following scenarios illustrate the typical areas covered:
- Giving your boss feedback on your working relationships
- Dealing with sensitive issues confidently
- Winning round most negative people
- Using key words and body language to convince and persuade colleagues
- Dealing confidently with criticism
Action planning
- Creating a personal action plan
Description:
This course has been specifically designed to enable individuals to spot assertive, non-assertive and aggressive behaviour. Delegates will then practise assertive approaches to the many difficult situations they face as managers. The training exercises mirror real-life scenarios.
Hemsley Fraser
Hemsley Fraser is a highly dedicated global innovator and leader in learning and people development. All courses are designed and delivered by highly skilled and knowledgeable consultants who are passionate about helping people learn. With over 32,000 customers worldwide and with an impressive portfolio with courses in excess of 1,700 unique subjects.