Book your Performance Management Training Course

The Value of Performance Management

• Defining performance management - what it is and why it matters
• The benefits of effective performance management
• Looking at common reasons for underperforming
• Exploring your role as a performance manager and coach – how to get the

best from others

• Setting clear expectations, SMART and behavioural objectives

Managing and Motivating for Individual Performance

• The link between motivation and performance including practical approaches

for managing differing performance levels

• Identifying your personal leadership and coaching style
• Changing your personal leadership style to get the most from the individual

performer

• Improving and Developing Performance
• What to do when the performance plan doesn’t work
• Creating and implementing opportunities for learning based on personal

styles

• Praising and celebrating good performance
• The performance coach – spotting opportunities and keeping it informal and

positive. Celebrating success

• Monitoring and evaluating performance (gathering performance data and

evidence)

• Providing clear and motivational feedback on a regular basis to improve

individuals’ daily performance

• Encouraging self-appraisal and review

Managing Under-performers

• Identifying what constitutes poor performance
• Handling difficult people in a fair and confident manner – encouraging them to

find solutions and take ownership

Personal Development

• Formulating an action plan