Book your The Effective and Confident Administrator Training Course
This two day course is being run four times between Thursday 19th April 2012 and Monday 10th December 2012 in London,
Book this course with us today from as little as £889.11 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Location | Rating | Price | ||
|---|---|---|---|---|---|
| Thursday 19 April 2012 | London |  | Save £109.89 | £889.11+VAT | |
| Monday 23 July 2012 | London | | Save £109.89 | £889.11+VAT | |
| Thursday 16 August 2012 | London | | Save £109.89 | £889.11+VAT | |
| Monday 10 December 2012 | London | | Save £109.89 | £889.11+VAT |
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Download Course OutlineSummary:
This two day programme has been designed to enable administrators to enhance their personal effectiveness and working practices, build stronger relationships, broaden their contribution to the team and achieve excellence in the service they provide to colleagues and customers.
Audience:
Those who want an intensive introduction to effective administration and who are looking to increase their skills and contribution.
Objectives:
By the end of this course you will be able to:
- Define the objectives of your role and the skills and qualities essential to your success as an effective administrator.
- Effectively plan and prioritise your workload and identify areas for improvement in your current working practices, systems and procedures.
- Enhance your role and contribution as a team member, build stronger relationships and effectively handle confrontation and difficult situations.
- Develop effective interpersonal skills.
- Enhance personal performance and interact assertively with others.
- Prepare and write accurate and clear text.
- Enhance your credibility with your manager.
Introduction
- What makes an effective administrator - the skills, qualities and attributes required for success
- How to meet the needs of your internal/external customers
Impressive Organisational Skills
- Developing your role and contribution to the organisation - working to clear goals and objectives
- Developing a stronger sense of time and planning
- Identifying urgent versus important tasks and realistic deadlines
- Establishing and completing priorities every day
- Controlling time wasters and interruptions
- Dealing with disorganised people
- Time management - reviewing your current systems and procedures
Effective Communication Skills
- Recognising and overcoming the barriers to effective communication
- Communicating with confidence
- Enhancing listening and questioning skills
- Persuading and influencing others
- Assertive communication - saying 'no' and still being effective
- Dealing effectively with difficult people
- The key to effective written communication
Enhanced Interpersonal and Team Working Skills
- Identifying your interpersonal skills style
- Understanding the effect of your behavioural style on others
- Maintaining and building good relations with colleagues and customers
- Recognise the strengths of other team members
- Maximising your contribution to the team
- Solving problems and making effective decisions
- Encouraging your manager to delegate more
Personal Development
- Formulating a personal action plan
Description:
This two day programme has been designed to enable administrators to enhance their personal effectiveness and working practices, build stronger relationships, broaden their contribution to the team and achieve excellence in the service they provide to colleagues and customers.
Hemsley Fraser
Hemsley Fraser is a highly dedicated global innovator and leader in learning and people development. All courses are designed and delivered by highly skilled and knowledgeable consultants who are passionate about helping people learn. With over 32,000 customers worldwide and with an impressive portfolio with courses in excess of 1,700 unique subjects.
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