Book your Handling People and Difficult Situations Training Course
This one day course is being run seven times between Tuesday 17th July 2012 and Tuesday 29th January 2013 in London,
Book this course with us today from as little as £533.11 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Tuesday 17 July 2012 | Hemsley Fraser | London |  | Save £65.89 | £533.11+VAT | |
| Monday 06 August 2012 | Hemsley Fraser | London | | Save £65.89 | £533.11+VAT | |
| Monday 17 September 2012 | Hemsley Fraser | London | | Save £65.89 | £533.11+VAT | |
| Wednesday 10 October 2012 | Hemsley Fraser | London | | Save £65.89 | £533.11+VAT | |
| Friday 16 November 2012 | Hemsley Fraser | London | | Save £65.89 | £533.11+VAT | |
| Friday 21 December 2012 | Hemsley Fraser | London | | Save £65.89 | £533.11+VAT | |
| Tuesday 29 January 2013 | Hemsley Fraser | London | | Save £65.89 | £533.11+VAT |
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Summary:
This course provides a practical guide on how to handle difficult people and situations effectively. Delegates will learn how to understand other people’s behaviour and how to react assertively when faced with difficult, aggressive or uncooperative people.
Audience:
PAs, secretaries, administrators, office managers, supervisors etc. who have experienced difficulties when dealing with others and would benefit from a more assertive and confident approach.
Objectives:
By the end of this course you will be able to:
- Deal with conflict situations promptly with minimal disruption to the essential tasks at hand.
- Approach people problems with increased confidence and an enhanced understanding of the reasons behind colleagues'' behaviour.
- Forge positive working relationships with individuals who might previously have been viewed as difficult or uncooperative.
- Develop an enhanced understanding of the factors, which motivate and demotivate your colleagues.
- Overcome negative or aggressive behaviour.
- Adopt a confident, professional and appropriate behaviour style when faced with difficult people or situations.
Outline:
Developing Your Understanding of Behaviour
- People and behaviour
- An introduction to Transactional Analysis
- Encouraging others to break non-productive work behaviour styles
- How your behaviour affects others and vice versa
- Recognising the different factors which influence an individual’s motivation
Interpersonal Skills and Assertiveness
- Adopting an assertive approach to your relationships with others
- Being positive - avoiding personality clashes
- Building harmonious and open working relationships
- Communicating with colleagues at all levels within your organisation
Dealing with Difficult People
- Why are some people difficult?
- Dealing with people who are aggressive, cynical or obstructive
- Identifying and dealing with the underlying causes of ''difficult behaviour''
Dealing with Difficult Situations
- Typical situations you may face at work and ways of dealing with them
- Dealing with situations and events rather than personalities
- Adopting an appropriate approach in a variety of situations
- Overcoming the preconceived ideas and attitudes of others - looking for positive outcomes
Interactive Sessions and Group Work - Dealing with Others Effectively
- During the course delegates will be able to participate in interactive sessions. Emphasis will be placed on making these role play scenarios relevant to the real-life working experiences of delegates.
Personal Development
- Formulating an action plan
Description:
This course provides a practical guide on how to handle difficult people and situations effectively. Delegates will learn how to understand other people’s behaviour and how to react assertively when faced with difficult, aggressive or uncooperative people.
Hemsley Fraser
Hemsley Fraser is a highly dedicated global innovator and leader in learning and people development. All courses are designed and delivered by highly skilled and knowledgeable consultants who are passionate about helping people learn. With over 32,000 customers worldwide and with an impressive portfolio with courses in excess of 1,700 unique subjects.