Book your High Level Telephone Skills Training Course
This one day course is being run times on Thursday 31st May 2012 and Monday 12th November 2012 in London,
Book this course with us today from as little as £506.41 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
Expert Help
If you would like
advice, or to book, call
one of our experts on
Open: 9am - 5:30pm
Monday- Friday
Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Thursday 31 May 2012 | Hemsley Fraser | London |  | Save £62.59 | £506.41+VAT | |
| Monday 12 November 2012 | Hemsley Fraser | London | | Save £62.59 | £506.41+VAT |
|
|
Book your course now with Coursebookers!
Making an enquiry to Coursebookers couldn't be easier, just fill out the form to the left or call 01920 460232 and our team will be in touch within 48 hours.
Remember:
- Not only are we great value, we can also boast no booking fees
- Human administrators make booking & coordination simple and painless
- Coursebookers is vendor neutral we can offer unbiased and independent advice
- If you have complex booking requirements we're happy to help! Call our team on 01920 460232 to discuss your needs
- We ensure all our courses meet our high standards, meaning you'll only ever see "the best of the best" on Coursebookers!
Summary:
This inspirational one-day workshop is packed full of fresh concepts and strategies
that are guaranteed to maximise your sales success when selling over the telephone.
This workshop covers advanced telephone sales skills that will help you to attract
new business and open new doors.
The main focus of the one day is opening new doors and adopting an approach that
differentiates you from your competitors. This approach will help you to secure fresh
business and increase your customer base.
This workshop is very interactive, upbeat and engaging. Learning objectives are
achieved through self-assessment, action planning, coaching, reflection, discussion
and practice. Every skill and concept explored will be brought to life so you can
clearly see how you will apply your learning to your sales role.
Audience:
Telesales representatives who sell to new and existing customers, and sales people
who make appointments by telephone. First level sales skills are assumed and will
not be covered in great detail on this course.
Objectives:
- Develop tips on how to overcome challenging gate keepers.
- Introductions that motivate the customer to listen.
- Recognise how to make a positive connection with every customer every
time.
- Guiding the customer to realise their purchase/service needs.
- How to turn objections into buying signals.
- Making your product/service stand out from competitors.
- Work with a sales process that focuses on motivating the customer to buy
from you by choice.
- Knowing when to close and gain the commitment.
- Identify clearly areas for your future development.
Outline:
Powerful communication – how to be heard
- High level questioning skills
- Advanced and creative listening skills that get real answers; identifying the
need
- Presenting a win/win solution
- Influencing skills
- Managing our mindset: the self fulfilling prophecy
- Language and voice skills to build rapport
Building the Relationship - Getting it Right Every Time
- Understanding and respecting the customer’s emotional needs
- Understand the customers business
- Managing challenging customer behaviour
The Sales Process - Acelerating the Buying Process
- The sales process meets the buying process
- The powerful call opening
- Structure and positioning
- Identify needs and opportunities
- Objection handling
- Importance of summarizing
- When and how to close
Staying ahead of competition
- Why should the customer buy from you?
- What do your competitors offer?
- How to create benefit statements that create desire to buy
Personal development
- Create a tool kit of techniques
- Establish areas of the process for development
- Create an action plan for back to work
Description:
This inspirational one-day workshop is packed full of fresh concepts and strategies
that are guaranteed to maximise your sales success when selling over the telephone.
This workshop covers advanced telephone sales skills that will help you to attract
new business and open new doors.
The main focus of the one day is opening new doors and adopting an approach that
differentiates you from your competitors. This approach will help you to secure fresh
business and increase your customer base.
This workshop is very interactive, upbeat and engaging. Learning objectives are
achieved through self-assessment, action planning, coaching, reflection, discussion
and practice. Every skill and concept explored will be brought to life so you can
clearly see how you will apply your learning to your sales role.
Hemsley Fraser
Hemsley Fraser is a highly dedicated global innovator and leader in learning and people development. All courses are designed and delivered by highly skilled and knowledgeable consultants who are passionate about helping people learn. With over 32,000 customers worldwide and with an impressive portfolio with courses in excess of 1,700 unique subjects.