Book your Interpersonal Effectiveness for Managers Training Course
This two day course is being run six times between Wednesday 20th June 2012 and Monday 26th November 2012 in London, Manchester, Edinburgh, Birmingham,
Book this course with us today from as little as £889.11 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Wednesday 20 June 2012 | Hemsley Fraser | London |  | Save £109.89 | £889.11+VAT | |
| Monday 03 September 2012 | Hemsley Fraser | Manchester | | Save £109.89 | £889.11+VAT | |
| Wednesday 19 September 2012 | Hemsley Fraser | Edinburgh | | Save £109.89 | £889.11+VAT | |
| Wednesday 19 September 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT | |
| Thursday 01 November 2012 | Hemsley Fraser | Birmingham | | Save £109.89 | £889.11+VAT | |
| Monday 26 November 2012 | Hemsley Fraser | London | | Save £109.89 | £889.11+VAT |
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Summary:
This two day courses enables delegates to enhance their interpersonal skills and so improve working relationships. Delegates will develop an insight into how others see them and increase their options when dealing with conflict, low morale, poor motivation or work-related problems.
Audience:
Supervisors, team leaders and newly appointed managers across all functions and industries who are looking to improve their interpersonal skills in order to develop better working relationships.
Objectives:
By the end of this course you will be able to:
- Identify your personal behavioural style and its effect on the performance of yourself, your team and colleagues.
- Recognise human dynamics at work within a team and contribute in a more productive manner as a team leader.
- Communicate and negotiate in a more persuasive and compelling style.
- Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
- Enhance the performance and motivation of your team and individual team members through improved managerial communication skills.
- Identify a series of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.
Outline:
Increasing Self-awareness
- An examination of different behaviour styles
- Learning to view people as the key to your success
- The effect of our behaviour on the performance of others
- The psychology of human interaction
Interpersonal Communication
- The importance of effective interpersonal communication
- The barriers to communication - physical barriers, mental preconceptions, etc.
- Enhancing your listening and questioning technique
- Avoiding ambiguity and misunderstandings - sending the correct messages
- Non-verbal communication - positive body language
- Communicating - one-to-one - informally - at meetings
- Using your skills to negotiate with others
Effective Team Building
- The dynamics of successful team interaction - building a strong team spirit
- Forging a positive, cooperative team from a group of individuals
- Exploiting the strengths of team members for the good of the team
Working with Others
- Gaining influence - getting colleagues to want to work with you
- Assuming a confident and persuasive approach to your dealings with others
- Contributing to the team decision-making process
- Creative decision making - utilising other team members
Handling Difficult Situations
- Dealing with conflict - amongst colleagues, with supervisors and clients
- Maintaining discipline
- Respecting the rights, feelings and dignity of others
- Communicating difficult/personal news
Practical Sessions
- Throughout this course there will be a number of practical exercises carried out which will enable delegates to put into practice much of the theory covered.
Personal Development
- Formulating an action plan
Description:
This two day courses enables delegates to enhance their interpersonal skills and so improve working relationships. Delegates will develop an insight into how others see them and increase their options when dealing with conflict, low morale, poor motivation or work-related problems.
Hemsley Fraser
Hemsley Fraser is a highly dedicated global innovator and leader in learning and people development. All courses are designed and delivered by highly skilled and knowledgeable consultants who are passionate about helping people learn. With over 32,000 customers worldwide and with an impressive portfolio with courses in excess of 1,700 unique subjects.