Book your Success Skills for Secretaries and Administrators Training Course
This two day course is being run twelve times between Monday 20th February 2012 and Monday 14th January 2013 in London, Manchester,
Book this course with us today from as little as £862.41 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Location | Rating | Price | ||
|---|---|---|---|---|---|
| Monday 20 February 2012 | London |  | Save £106.59 | £862.41+VAT | |
| Thursday 12 April 2012 | London | | Save £106.59 | £862.41+VAT | |
| Thursday 24 May 2012 | London | | Save £106.59 | £862.41+VAT | |
| Monday 02 July 2012 | London | | Save £106.59 | £862.41+VAT | |
| Monday 20 August 2012 | Manchester | | Save £106.59 | £862.41+VAT | |
| Tuesday 28 August 2012 | London | | Save £106.59 | £862.41+VAT | |
| Thursday 27 September 2012 | London | | Save £106.59 | £862.41+VAT | |
| Monday 15 October 2012 | London | | Save £106.59 | £862.41+VAT | |
| Monday 19 November 2012 | London | | Save £106.59 | £862.41+VAT | |
| Monday 10 December 2012 | Manchester | | Save £106.59 | £862.41+VAT | |
| Thursday 20 December 2012 | London | | Save £106.59 | £862.41+VAT | |
| Monday 14 January 2013 | London | | Save £106.59 | £862.41+VAT |
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Download Course OutlineSummary:
This course forms the second part of a three tier development path – please also refer to ‘The Essential Office Professional - Professional Skills for Administrators and Secretaries’ and ‘Professional Development for Pas and Executive Secretaries’ (see page 10) to ensure that this course is the most suitable for you.
Audience:
This two-day course is designed for PAs, executive secretaries and office professionals who want to be more proactive and skilled in order to manage multiple responsibilities more effectively. More experienced/senior PAs may wish to consider ‘Professional Development for PAs and Executive Secretaries’.
Objectives:
By the end of this course you will be able to:
- Develop your skills and make a greater contribution to your manager and team.
- Become more pro-active.
- Communicate confidently with your manager, colleagues and other departments.
- Deal with difficulties and pressures of working for more than one person.
- Plan, organise and manage your time more effectively.
- Apply top tips for writing emails and letters.
What Makes a Successful PA?
- Defining your role and what is required of a highly proficient PA
- Identifying the skills and qualities for success
- Completion of a SWOT analysis
- Developing your role and determining the way forward
Understanding Your Manager’s Role
- Contributing to your manager’s success
- Defining your own and your Manager’s/Team’s objectives
- Building a successful working relationship with your Manager and Team members
Practical Time and Self-management
- The four steps to effective time management – setting realistic deadlines.
- Managing your own and your Manager’s time – organisation and planning techniques that get you in control
- Meeting the needs and demands of more than one person
- Identifying and avoiding ‘time stealers’ and correcting unproductive work habits
Communicating Effectively through Assertiveness
- Effective listening and questioning skills
- Building rapport in face-to-face communication
- Identifying passive, aggressive and assertive behaviour
- Saying ‘no’ without feeling guilty
Handling Difficult Behaviours, People & Situations
- Interacting effectively at all levels – dealing with difficult people
- Identifying and dealing with the underlying causes of difficult behaviour
- Adopting an appropriate approach in a variety of situations
- Taking greater control and responsibility
Personal Development
- Accepting new responsibilities and challenges with confidence
- An action plan to implement and monitor your development
Description:
This course forms the second part of a three tier development path – please also refer to ‘The Essential Office Professional - Professional Skills for Administrators and Secretaries’ and ‘Professional Development for Pas and Executive Secretaries’.
Hemsley Fraser
Hemsley Fraser is a highly dedicated global innovator and leader in learning and people development. All courses are designed and delivered by highly skilled and knowledgeable consultants who are passionate about helping people learn. With over 32,000 customers worldwide and with an impressive portfolio with courses in excess of 1,700 unique subjects.
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