Book your Providing Administrative and Secretarial Support for Teams Training Course
This two day course is being run four times between Monday 19th March 2012 and Monday 10th December 2012 in London,
Book this course with us today from as little as £844.61 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Location | Rating | Price | ||
|---|---|---|---|---|---|
| Monday 19 March 2012 | London |  | Save £104.39 | £844.61+VAT | |
| Monday 18 June 2012 | London | | Save £104.39 | £844.61+VAT | |
| Monday 17 September 2012 | London | | Save £104.39 | £844.61+VAT | |
| Monday 10 December 2012 | London | | Save £104.39 | £844.61+VAT |
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Download Course OutlineSummary:
This dynamic programme develops skills in team working, communications and project management so that you can contribute and support your team and manage multiple demands confidently.
Audience:
Administrators, PAs and assistants who are administratively competent but are looking to expand their skills and abilities to fully support several managers or a team and who have to respond rapidly to the demands of individual team members with differing needs.
Objectives:
By the end of this course you will be able to:
- Define your role and what is required of you more clearly.
- Build rapport and effective working relationships.
- Raise your profile at meetings or briefings by participating effectively.
- Increase your position of influence within the workplace.
- Achieve objectives by using time effectively and increase others' confidence in you by adopting proactive work routines.
- Produce professional minutes and help ensure effective meetings.
- Return to the workplace with increased self-confidence.
Understanding Your Responsibilities
- What is required of you to support the team effectively?
- Establishing your contribution to the overall success of the team
- Defining the aims and objectives of those you support
- The five core skills for successful team administrators/assistants
Effective Team Working
- The benefits and dynamics of effective teams
- Team roles - identifying and working with the strengths and weaknesses of others
- Your position within the team - how do others see you?
Contributing to Meetings and Team Briefings
- Developing a persuasive communication style
- How to contribute positively in meetings
- Non-verbal behaviour - what are we 'saying' through our body language?
- The importance of listening and questioning techniques
Agendas and Minutes
- Creating the agenda - collecting everyone's agenda points
- Minute taking without the worry - the do's and don'ts
- Producing professional minutes
Supporting the Demands of the Team
- Analysing your current use of time
- Juggling priorities and personalities to achieve objectives
- Increasing others' confidence in you as a shared resource
- Negotiating with others to achieve win-win situations
- Tips to reduce stress in the work environment
Personal Development
- An action plan to implement and monitor your progress
Description:
This dynamic programme develops skills in team working, communications and project management so that you can contribute and support your team and manage multiple demands confidently.
Hemsley Fraser
Hemsley Fraser is a highly dedicated global innovator and leader in learning and people development. All courses are designed and delivered by highly skilled and knowledgeable consultants who are passionate about helping people learn. With over 32,000 customers worldwide and with an impressive portfolio with courses in excess of 1,700 unique subjects.
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