Book your Help Desk Basic Troubleshooting for IBM Lotus Domino 8 Training Course
This two day course is being run one times on Tuesday 29th of May 2012 in London,
Book this course with us today from as little as £870.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Tuesday 29 May 2012 | QA | London |  | £870.00+VAT |
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Summary:
This course is for IBM Lotus Domino first-level Help Desk representatives ready to become first-level Help Desk representatives. It is the most recent course in the Lotus Notes product line training for intermediate-level information.
PreRequisites:
The prerequisite for this course is the IBM e-learning course entitled Help Desk Fundamentals for IBM Lotus Domino 8, or equivalent knowledge, skills, and experience.
Audience:
This course is targeted to Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives.
Objectives:
As a first-level Help Desk support specialist, you should be able to help users complete daily work using the Lotus Notes client including starting Lotus Notes, passwords, Location and Connection documents, User Preferences, IBM Lotus Sametime integration, and any other issue that can be resolved in five minutes or less. In a second-level Help Desk role, you will be challenged by more complex problems, including issues such as password security, ID recovery, troubleshooting a user s mail file or access to a database, and providing in-depth information into managing Notes databases, replication, and Web access. The information in this course should help you to resolve these issues for users quickly, accurately, and efficiently.
Outline:
After completing this course, students should be able to:
• Use Help Desk troubleshooting resources.
• Manage user workstations.
• Identify server and database security issues.
• Manage user database issues.
• Troubleshoot mail routing and delivery.
• Troubleshoot IBM Lotu Notes mail issues.
• Troubleshoot replication.
QA
QA training has over 25 years of experience of supplying high standard training courses in many Business, Management and IT Technical areas. Since 1983 the company has grown to have 25 training centres across the UK offering businesses routes to advance on a local and national level.
QA have a dedicated team of permanent instructors and teaching consultants who constantly improve the courses to ensure the highest possible standard of training is available.