Book your Understanding People and Conflict Training Course
This three day course is being run four times between Wednesday 13th June 2012 and Monday 6th August 2012 in London, Manchester, Edinburgh,
Book this course with us today from as little as £1,295.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Wednesday 13 June 2012 | QA | London |  | £1,295.00+VAT | ||
| Monday 09 July 2012 | QA | Manchester | | £1,295.00+VAT | ||
| Wednesday 01 August 2012 | QA | Edinburgh | | £1,295.00+VAT | ||
| Monday 06 August 2012 | QA | London | | £1,295.00+VAT |
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Summary:
This course will show you how to understand people and conflict. It uses SDI (Strength Deployment Inventory) to show you how you appear to others, why certain groups of people will frustrate you and how to deal with them as well as neutral, practical ways of diffusing conflict. This simple to understand tool belies its power in creating neutral language to discuss what are usually seen as tricky problems.
Audience:
- Do you find certain types of people difficult to understand?
- Is conflict difficult for you to deal with?
- Do you want to be able to motivate people?
- Would you like to see how others may see you?
Objectives:
- create trust and respect in relationships
- understand why people are motivated to do the things they do
- create cohesive teams who understand each other
- work and perform at higher levels
- reduce the stress caused by conflict in the work environment
- gain time and increased productivity
- help people work together without accidentally causing conflict or tension
- learn what motivates you, enabling you to choose activities that will make you feel most satisfied
- understand the motivations of people who currently frustrate you
- see how you may be perceived by them
- create harmony and avoid causing conflict in all your relationships.
Outline:
- Personal objective setting for the course.
- Handling conflict better.
- Create an action plan to resolve a real example where you wish to improve.
- Personal beliefs – how to empower your thinking.
- Levels of assertion and when to use them.
- Work association – how to encourage positive work association through 3 phases.
- Personal actions – what you will do to encourage positive working.
- SDI analysis explanation and discussion of the results.
- Identify your SDI profile.
- Understand how people in other areas of the SDI Triangle are motivated and what frustrates them.
- Exercise to identify the behaviours to adopt and to avoid when working with the various SDI ‘behaviour colours’ in your team.
- The three stages of conflict.
- Understand what conflict looks like / sounds like / feels like for others and how to pick up the signs.
- Causes of conflict – how to identify and understand your own.
- How to prevent escalation of conflict.
- Conflict strategies – prevention as well as resolution.
- First impressions.
- Planning your behaviour – create the plan that will give you the best results.
- Transactional analysis – the ego-state model.
- Rules of communication.
- Strategic questioning – using the 4 steps to success.
Description:
This course will show you how to understand people and conflict. It uses SDI (Strength Deployment Inventory) to show you how you appear to others, why certain groups of people will frustrate you and how to deal with them as well as neutral, practical ways of diffusing conflict. This simple to understand tool belies its power in creating neutral language to discuss what are usually seen as tricky problems.
Additions Info:
No pdf
QA
QA training has over 25 years of experience of supplying high standard training courses in many Business, Management and IT Technical areas. Since 1983 the company has grown to have 25 training centres across the UK offering businesses routes to advance on a local and national level.
QA have a dedicated team of permanent instructors and teaching consultants who constantly improve the courses to ensure the highest possible standard of training is available.