Book your Outstanding Customer Service Skills Training Course
This one day course is being run ten times between Friday 1st June 2012 and Wednesday 14th November 2012 in Leeds, Birmingham, Edinburgh, London, Bristol, Leicester, Reading, Manchester,
Book this course with us today from as little as £450.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Friday 01 June 2012 | PTP | Leeds |  | £450.00+VAT | ||
| Thursday 28 June 2012 | PTP | Birmingham | | £450.00+VAT | ||
| Tuesday 31 July 2012 | PTP | Edinburgh | | £450.00+VAT | ||
| Monday 20 August 2012 | PTP | London | | £450.00+VAT | ||
| Monday 03 September 2012 | PTP | Bristol | | £450.00+VAT | ||
| Monday 17 September 2012 | PTP | Leicester | | £450.00+VAT | ||
| Monday 17 September 2012 | PTP | Reading | | £450.00+VAT | ||
| Thursday 18 October 2012 | PTP | Manchester | | £450.00+VAT | ||
| Thursday 25 October 2012 | PTP | London | | £450.00+VAT | ||
| Wednesday 14 November 2012 | PTP | Leeds | | £450.00+VAT |
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Summary:
An intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service.
Audience:
Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer satisfaction and loyalty.
Objectives:
- A greater awareness of the customers and clients perspectives and needs
- A better understanding of themselves; both strengths and improvement areas
- An opportunity to gain more advanced customer care skills
- The opportunity to work on improvement areas
- An action plan for continuous improvement
Outline:
- Introduction
- What makes for good customer care
- Getting it Right - Building on your Good Practices
- Developing your Customer Care skills
- Discussion and Action Points
- Handling Difficult Situations
- Tracking and measuring satisfaction
- Summary and Action Plans Agreed
Description:
An intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service.
PTP
Formed in 1991, PTP provides training courses throughout the UK. All courses are highly interactive and personal and are focused on action planning for delegates to ensure immediate impact on return to the workplace. You're in the right place if you're an accountant, tax adviser or lawyer in practice or in commerce looking for professional courses for you and your colleagues. So if you’re looking for practical training for professionals you should consider taking a PTP training course.