Book your Managing Conflict Training Course
This one day course is being run 15 times between Wednesday 29th February 2012 and Tuesday 13th November 2012 in London, Bristol, Leicester, Manchester, Aberdeen, Leeds, Edinburgh, Birmingham,
Book this course with us today from as little as £425.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Location | Rating | Price | ||
|---|---|---|---|---|---|
| Wednesday 29 February 2012 | London |  | £425.00+VAT | ||
| Friday 09 March 2012 | Bristol | | £425.00+VAT | ||
| Thursday 29 March 2012 | Leicester | | £425.00+VAT | ||
| Thursday 03 May 2012 | Manchester | | £425.00+VAT | ||
| Wednesday 09 May 2012 | Aberdeen | | £425.00+VAT | ||
| Tuesday 29 May 2012 | London | | £425.00+VAT | ||
| Thursday 31 May 2012 | Leeds | | £425.00+VAT | ||
| Tuesday 26 June 2012 | Edinburgh | | £425.00+VAT | ||
| Wednesday 27 June 2012 | Birmingham | | £425.00+VAT | ||
| Friday 24 August 2012 | Bristol | | £425.00+VAT | ||
| Wednesday 29 August 2012 | London | | £425.00+VAT | ||
| Friday 14 September 2012 | Leicester | | £425.00+VAT | ||
| Thursday 04 October 2012 | Manchester | | £425.00+VAT | ||
| Friday 09 November 2012 | London | | £425.00+VAT | ||
| Tuesday 13 November 2012 | Leeds | | £425.00+VAT |
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Download Course OutlineSummary:
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.
Audience:
Anyone who experiences conflict in the workplace.
Objectives:
- Understand why conflict is inevitable
- Realise that not all conflict is negative
- Learn their own preference for coping with conflict
- Be able to distinguish between aggression, assertion and submission
- Know how to manage conflict with both internal and external customers
- Have developed the skill to handle a variety of everyday confrontational situations
- Course Objectives
- An Introduction to Conflict
- Sources of Conflict
- Myths and Truths about Conflict
- Conflict is Inevitable What Are the Options?
- Developing our Repertoire of Techniques
- Assertiveness
- Questioning and Listening skills
- Handling Difficult Situations
- A Model for Resolving Conflict
- Practising Conflict Handling Skills Through Role Plays
- Summary & Action Plans Agreed
Description:
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace, by using a variety of training methods including short lectures, exercises and role-plays.
PTP
Formed in 1991, PTP provides training courses throughout the UK. All courses are highly interactive and personal and are focused on action planning for delegates to ensure immediate impact on return to the workplace. You're in the right place if you're an accountant, tax adviser or lawyer in practice or in commerce looking for professional courses for you and your colleagues. So if you’re looking for practical training for professionals you should consider taking a PTP training course.
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