Book your Excellent Customer Care - Incoming Calls Training Course
This one day course is being run 16 times between Wednesday 13th June 2012 and Tuesday 4th December 2012 in Birmingham, Manchester, Bristol, Edinburgh, Leeds, Leicester, London,
Book this course with us today from as little as £450.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Wednesday 13 June 2012 | PTP | Birmingham |  | £450.00+VAT | ||
| Thursday 21 June 2012 | PTP | Manchester | | £450.00+VAT | ||
| Thursday 19 July 2012 | PTP | Bristol | | £450.00+VAT | ||
| Friday 17 August 2012 | PTP | Edinburgh | | £450.00+VAT | ||
| Thursday 06 September 2012 | PTP | Leeds | | £450.00+VAT | ||
| Friday 07 September 2012 | PTP | Leicester | | £450.00+VAT | ||
| Thursday 20 September 2012 | PTP | London | | £450.00+VAT | ||
| Thursday 04 October 2012 | PTP | Birmingham | | £450.00+VAT | ||
| Thursday 11 October 2012 | PTP | Manchester | | £450.00+VAT | ||
| Wednesday 24 October 2012 | PTP | Bristol | | £450.00+VAT | ||
| Thursday 01 November 2012 | PTP | Edinburgh | | £450.00+VAT | ||
| Thursday 15 November 2012 | PTP | Leeds | | £450.00+VAT | ||
| Friday 16 November 2012 | PTP | Leicester | | £450.00+VAT | ||
| Wednesday 21 November 2012 | PTP | London | | £450.00+VAT | ||
| Tuesday 27 November 2012 | PTP | Birmingham | | £450.00+VAT | ||
| Tuesday 04 December 2012 | PTP | Manchester | | £450.00+VAT |
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Summary:
This people management course is designed for all levels of managers from the new starters to the experienced manager looking for hints and tips to hone existing skills. The emphasis is on practical ways to help improve the people management role.
Audience:
Managers who are responsible for staff in their day to day work. These staff may also be managers.
Objectives:
- How to get the best from their people
- What key management techniques to adopt
- A personal action plan
Outline:
- Course Objectives
- The Role of the Manager, Supervisor or Team Leader
Focusing on People· Their Needs · What motivates them
- What makes people "difficult"
- Role Plays to Practice Motivational Techniques
- Evaluation of the Role Plays
Key People Management Techniques
- Leadership
- Delegation
- Communication
- Developing Your People
- Summary & Action Plans Agreed
Description:
This people management course is designed for all levels of managers from the new starters to the experienced manager looking for hints and tips to hone existing skills. The emphasis is on practical ways to help improve the people management role.
PTP
Formed in 1991, PTP provides training courses throughout the UK. All courses are highly interactive and personal and are focused on action planning for delegates to ensure immediate impact on return to the workplace. You're in the right place if you're an accountant, tax adviser or lawyer in practice or in commerce looking for professional courses for you and your colleagues. So if you’re looking for practical training for professionals you should consider taking a PTP training course.