Book your Dealing with Difficult People Training Course
This one day course is being run 18 times between Monday 20th February 2012 and Wednesday 14th November 2012 in Manchester, Exeter, London, Leeds, Birmingham, Cardiff, Edinburgh, Bristol, Leicester, Plymouth,
Book this course with us today from as little as £425.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Location | Rating | Price | ||
|---|---|---|---|---|---|
| Monday 20 February 2012 | Manchester |  | £425.00+VAT | ||
| Thursday 01 March 2012 | Exeter | | £425.00+VAT | ||
| Friday 09 March 2012 | London | | £425.00+VAT | ||
| Thursday 29 March 2012 | Leeds | | £425.00+VAT | ||
| Thursday 26 April 2012 | Birmingham | | £425.00+VAT | ||
| Wednesday 02 May 2012 | Cardiff | | £425.00+VAT | ||
| Thursday 17 May 2012 | Edinburgh | | £425.00+VAT | ||
| Thursday 14 June 2012 | London | | £425.00+VAT | ||
| Wednesday 27 June 2012 | Bristol | | £425.00+VAT | ||
| Tuesday 17 July 2012 | Leicester | | £425.00+VAT | ||
| Monday 06 August 2012 | Manchester | | £425.00+VAT | ||
| Friday 07 September 2012 | London | | £425.00+VAT | ||
| Friday 14 September 2012 | Leeds | | £425.00+VAT | ||
| Thursday 04 October 2012 | Birmingham | | £425.00+VAT | ||
| Wednesday 24 October 2012 | Edinburgh | | £425.00+VAT | ||
| Thursday 01 November 2012 | Plymouth | | £425.00+VAT | ||
| Tuesday 13 November 2012 | London | | £425.00+VAT | ||
| Wednesday 14 November 2012 | Leicester | | £425.00+VAT |
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Download Course OutlineSummary:
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people.
Audience:
Front line staff who wish to improve their skills at handling difficult people in challenging situations.
Objectives:
- Recognise classic profiles of difficult people and strategies for handling them
- Pre-empt challenging situations and avoid escalating them further
- Recognise personality types with which you may clash· Handle aggressive behaviour
- Calm angry, upset and unresponsive individuals
- Course Objectives
A Difficult Exercise
- Identifying Customer Types
- Customer Types - Behaviour
- Strategies for Dealing with the Different Customer Types
- Why Does a Customer Complain?
- Dealing with Complaints
- Complaint Recordings
- Summary & Action Plans Agreed
Description:
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary for dealing with hard-to-handle people.
PTP
Formed in 1991, PTP provides training courses throughout the UK. All courses are highly interactive and personal and are focused on action planning for delegates to ensure immediate impact on return to the workplace. You're in the right place if you're an accountant, tax adviser or lawyer in practice or in commerce looking for professional courses for you and your colleagues. So if you’re looking for practical training for professionals you should consider taking a PTP training course.
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