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This two day course is being run 18 times between Monday 11th June 2012 and Monday 10th December 2012 in Manchester, London, Edinburgh, Birmingham, Leeds,

Book this course with us today from as little as £960.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.

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Open: 9am - 5:30pm
Monday- Friday

Locations/dates for this course
DateProviderLocationRatingPrice
Monday 11 June 2012ReedManchester£960.00+VAT
Thursday 14 June 2012ReedLondon£960.00+VAT
Thursday 05 July 2012ReedLondon£960.00+VAT
Monday 23 July 2012ReedEdinburgh£960.00+VAT
Monday 30 July 2012ReedLondon£960.00+VAT
Monday 30 July 2012ReedBirmingham£960.00+VAT
Tuesday 31 July 2012ReedLeeds£960.00+VAT
Monday 20 August 2012ReedLondon£960.00+VAT
Thursday 06 September 2012ReedManchester£960.00+VAT
Wednesday 12 September 2012ReedLondon£960.00+VAT
Thursday 04 October 2012ReedLondon£960.00+VAT
Thursday 18 October 2012ReedEdinburgh£960.00+VAT
Thursday 25 October 2012ReedBirmingham£960.00+VAT
Thursday 25 October 2012ReedLondon£960.00+VAT
Monday 29 October 2012ReedLeeds£960.00+VAT
Thursday 15 November 2012ReedLondon£960.00+VAT
Monday 03 December 2012ReedManchester£960.00+VAT
Monday 10 December 2012ReedLondon£960.00+VAT
Course
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Assertiveness At Work
 
 
 
 
 


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Summary: 

This course starts by defining assertiveness and learning how to distinguish between aggressive and submissive behaviour. Delegates then learn the essential skills of assertiveness and are given the opportunity to practice them in a variety of practical situations.

Audience: 

Anyone who wishes to improve their overall effectiveness by behaving in a more positive and conident manner.

Objectives: 

  • The benefits of assertive behaviour
  • Assertive vs. aggressive or submissive behaviour
  • The impact of language and body language on assertiveness
  • How to deal with fear
  • How to give and receive feedback
  • How and when to be assertive
  • The practice and use of assertive techniques

Outline: 

Defining assertiveness

  • Benefits of being assertive
  • Being assertive in the right situations

Understanding different levels of assertiveness

  • Self perception questionnaire
  • Submissive/aggressive behaviours; definition; body language
  • Difference between submissive/aggressive/assertive behaviour

The six elements of assertiveness

  • Listening, understanding, saying what you think and feel
  • Being specific, staying relevant
  • Positive outcome

Barriers to assertiveness

  • Recognising and dealing with fear

Assertiveness techniques

  • Persuasion skills and coping with criticism

Action

  • What have you learned? Applying learning to your own situation
  • Planning for realistic changes

Description: 

This course starts by defining assertiveness and learning how to distinguish between aggressive and submissive behaviour. Delegates then learn the essential skills of assertiveness and are given the opportunity to practice them in a variety of practical situations.

Reed

Reed Learning has offered high quality professional business and management training since 1995, offering 100,000 days of training annually across the UK. Reed Learning is committed to having the most passionate business and management course trainers in the UK and it is because of this they can offer training courses of an award winning standard.