Book your Effective Office Management Training Course
This two day course is being run three times between Monday 16th July 2012 and Thursday 15th November 2012 in London,
Book this course with us today from as little as £950.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Monday 16 July 2012 | Reed | London |  | £950.00+VAT | ||
| Wednesday 26 September 2012 | Reed | London | | £950.00+VAT | ||
| Thursday 15 November 2012 | Reed | London | | £950.00+VAT |
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Summary:
This course provides an awareness of the key management skills needed by secretaries and assistants who are facing fundamental changes in the way they work. Through role plays and questionnaires, delegates learn to deal with difficult situations using effective communication and assertive techniques.
Audience:
Executive secretaries, PS’s and administrators who are responsible for organising the office and taking on an increasing amount of managerial responsibility.
Objectives:
- What and whom secretaries manage
- The role and responsibilities of an office manager
- Increasing productivity and efficiency
- Providing effective systems and procedures
- Improving communication
- Planning and organising projects
- Problem solving and decision making
- Working with others to achieve results
- Positive management: a problem-solving approach to issues and conflicts
Outline:
Your role as manager:
- Whom and what do you manage?
- The functions of the office.
- Typical responsibilities of an office manager.
- Critical skills and qualities to achieve success.
Increasing productivity and efficiency:
- Making the best use of your time.
- Deciding goals and setting priorities.
- Clerical work measurement techniques.
- Dealing successfully with stress.
Planning and organising projects:
- Setting SMART objectives.
- Defining key result areas.
- Assigning responsibilites and allocating resources.
- Measuring your results and evaluating them against objectives.
Problem solving and decision making:
- Defining the problem.
- Thinking creatively to find a solution.
- The five point plan for taking a decision.
Working with others to achieve results:
- Recruiting the right team.
- Delegation: the pitfalls and benefits.
- Dealing with conflict.
- Negotiating for a win-win.
Developing an action plan.
Description:
This course provides an awareness of the key management skills needed by secretaries and assistants who are facing fundamental changes in the way they work. Through role plays and questionnaires, delegates learn to deal with difficult situations using effective communication and assertive techniques.
Reed
Reed Learning has offered high quality professional business and management training since 1995, offering 100,000 days of training annually across the UK. Reed Learning is committed to having the most passionate business and management course trainers in the UK and it is because of this they can offer training courses of an award winning standard.