Book your Persuading and Influencing for Pas and Secretaries Training Course
This one day course is being run five times between Monday 18th June 2012 and Monday 3rd December 2012 in London,
Book this course with us today from as little as £540.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.
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Locations/dates for this course
| Date | Provider | Location | Rating | Price | ||
|---|---|---|---|---|---|---|
| Monday 18 June 2012 | Reed | London |  | £540.00+VAT | ||
| Tuesday 24 July 2012 | Reed | London | | £540.00+VAT | ||
| Wednesday 19 September 2012 | Reed | London | | £540.00+VAT | ||
| Wednesday 24 October 2012 | Reed | London | | £540.00+VAT | ||
| Monday 03 December 2012 | Reed | London | | £540.00+VAT |
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Summary:
PA's, secretaries and administrators who are looking to develop their relationships across the organisation and have a responsibility for conflict handling and negotiation.
Objectives:
- Establish and build rapport
- Understand the difference between manipulating and influencing
- Recognise and practice helpful behaviours
- Negotiate successfully with others
- Use appropriate questions to achieve results
Outline:
- Communication theory
- The different elements of communication and how they work together to influence our interpersonal communication.
- What is influencing?
- Building rapport with your manager and colleagues
- The difference between influencing and manipulating
- The link of self esteem with influencing and how to build it
- Interpersonal Communication
- Why does it matter and what is it?
- The difference between personality and behaviour and the three behaviour types
- Choosing helpful behaviour
- Handling conflict and difficult situations
- Questioning and negotiation
- Choosing and using appropriate questions
- Being clear on your objectives and bottom line
- Meetingthe needs of both parties
Description:
PA's, secretaries and administrators who are looking to develop their relationships across the organisation and have a responsibility for conflict handling and negotiation.
Reed
Reed Learning has offered high quality professional business and management training since 1995, offering 100,000 days of training annually across the UK. Reed Learning is committed to having the most passionate business and management course trainers in the UK and it is because of this they can offer training courses of an award winning standard.