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This two day course is being run 25 times between Wednesday 27th June 2012 and Thursday 20th December 2012 in London, Birmingham, Edinburgh, Manchester, Leeds, Bristol,

Book this course with us today from as little as £970.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the Coursebookers independent course ratings.

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Open: 9am - 5:30pm
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Locations/dates for this course
DateProviderLocationRatingPrice
Wednesday 27 June 2012ReedLondon£970.00+VAT
Monday 02 July 2012ReedBirmingham£970.00+VAT
Wednesday 11 July 2012ReedLondon£970.00+VAT
Thursday 12 July 2012ReedEdinburgh£970.00+VAT
Monday 16 July 2012ReedManchester£970.00+VAT
Monday 23 July 2012ReedLeeds£970.00+VAT
Thursday 26 July 2012ReedLondon£970.00+VAT
Wednesday 01 August 2012ReedBristol£970.00+VAT
Wednesday 08 August 2012ReedLondon£970.00+VAT
Tuesday 14 August 2012ReedBirmingham£970.00+VAT
Thursday 23 August 2012ReedLondon£970.00+VAT
Thursday 06 September 2012ReedLondon£970.00+VAT
Monday 24 September 2012ReedLondon£970.00+VAT
Thursday 27 September 2012ReedBirmingham£970.00+VAT
Monday 08 October 2012ReedLondon£970.00+VAT
Tuesday 09 October 2012ReedEdinburgh£970.00+VAT
Thursday 11 October 2012ReedManchester£970.00+VAT
Thursday 18 October 2012ReedLeeds£970.00+VAT
Tuesday 23 October 2012ReedLondon£970.00+VAT
Thursday 25 October 2012ReedBristol£970.00+VAT
Tuesday 06 November 2012ReedLondon£970.00+VAT
Monday 12 November 2012ReedBirmingham£970.00+VAT
Thursday 22 November 2012ReedLondon£970.00+VAT
Thursday 06 December 2012ReedLondon£970.00+VAT
Thursday 20 December 2012ReedLondon£970.00+VAT
Course
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The Executive P.A.
 
 
 
 
 


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Summary: 

As a key member of any management group the personal assistant requires both self management and team management skills to ensure the achievement of organisational objectives. The course provides managerial skills to allow secretaries to take control of their jobs and their careers.

Audience: 

Secretaries and personal assistants to directors and senior managers. Those who have been, or are likely to be appointed to such a post.

Objectives: 

  • What is expected of a personal assistant
  • Which skills are needed to meet the demands of the changing world of business
  • How to work effectively in the management team
  • Treating tasks as projects; planning, organising and controlling
  • Identifying and overcoming barriers to communication
  • The power of behaviour; verbal and non-verbal
  • Approaching issues and conflict with a positive attitude

Outline: 

  • Expectations: Your role as an executive PA. Secretary, personal assistant, executive secretary?
  • Competencies for excellence and criteria for desired performance. Understanding your boss.
  • Working as a team
  • What is management?
  • Achieving results through others.
  • Planning and organising your work.
  • The importance of follow-up.
  • Managing your manager
  • Personal effectiveness: Communication: What is it? Why does it fail? The power of behaviour; verbal and non-verbal. Listening and questioning skills. Achieving win-win solutions
  • Time management: Myths and realities. Deciding your goals. Setting priorities and meeting deadlines.
  • How to delegate
  • Problem solving and decision making: Defining objectives and collecting information. Developing options
  • Evaluating and implementing. Putting it all together: a simulation
  • Self-development: Challenges and opportunities for executive secretaries. Presenting ideas. Preparing for your appraisal. Learning from experience. Action planning

Description: 

As a key member of any management group the personal assistant requires both self management and team management skills to ensure the achievement of organisational objectives. The course provides managerial skills to allow secretaries to take control of their jobs and their careers.

Reed

Reed Learning has offered high quality professional business and management training since 1995, offering 100,000 days of training annually across the UK. Reed Learning is committed to having the most passionate business and management course trainers in the UK and it is because of this they can offer training courses of an award winning standard.

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I really enjoyed this course and got a lot out of it. The trainer was brilliant and the course as a whole was well thought out and executed. It has had an impact on my day to day role.
- R.S.