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Developing Your Personal Impact and Building Productive Relationships

Course_Reference: 
HFDPI
Manufacturer: 
0
Training_Provider: 
23
Summary: 

This course has been specifically designed to enable individuals to spot assertive, non-assertive and aggressive behaviour. Delegates will then practise assertive approaches to the many difficult situations they face as managers. The training exercises mirror real-life scenarios.

Audience: 

Managers, supervisors and team leaders who need time and space to examine, learn and practise the positive and assertive techniques for working with others effectively.

Objectives: 

By the end of this course you will be able to:

  • Understand why and how conflict arises and how to identify silent conflict.
  • Recognise the non-verbal and verbal attributes of assertiveness and the benefits of its application in the workplace.
  • Develop a management style which is productive, positive and direct rather than aggressive or submissive.
  • Be assertive and confident in situations which involve teams, conflict and confrontation.
  • Adopt a constructive and influential behaviour style in the face of negative attitudes and aggression or when addressing poor performance.
  • Recognise the rights and values of others and communicate your views and ideas in a direct and effective manner.

Defining Assertiveness

  • Defining assertive, aggressive and submissive behaviour
  • The essence of assertiveness
  • The value of assertiveness in the workplace

Building Productive Relationships

  • Understanding yourself and others
  • The dynamics of interpersonal relationships
  • Making positive changes in your interpersonal style

Increasing Impact and Presence

  • Verbal aspects of behaviour
  • Adopting assertive body language
  • Developing your skills when giving and receiving feedback
  • Practising active listening skills
  • Effective questioning techniques

Dealing with Aggression and Conflict from Others

  • How to deal successfully with aggressive behaviour
  • Dealing with a negative team member or poor performance
  • Disciplining a team member
  • Handling conflict, confrontation and aggression
  • Handling personal attacks
  • Dealing with sensitive issues confidently

Persuasive and Assertive Communication

  • Planning your behaviour - the three steps to assertive behaviour
  • Empathy, discrepancy, consequence and responsive assertion techniques
  • Presenting your point of view - helping others shape and develop their ideas

Building a Positive Image

  • Being aware of the image you project
  • Presenting a positive image to your colleagues through your behaviour

Assertiveness Toolkit

During the course delegates will be able to role-play situations appropriate to their current development needs. The following scenarios illustrate the typical areas covered:

  • Giving your boss feedback on your working relationships
  • Dealing with sensitive issues confidently
  • Winning round most negative people
  • Using key words and body language to convince and persuade colleagues
  • Dealing confidently with criticism

Action planning

  • Creating a personal action plan

Description: 

This course has been specifically designed to enable individuals to spot assertive, non-assertive and aggressive behaviour. Delegates will then practise assertive approaches to the many difficult situations they face as managers. The training exercises mirror real-life scenarios.

Keywords: 
Develop Personal Impact,Build Productive Relationships,spot aggressive behaviour,spot assertive behaviour,spot non-assertive behaviour

Software Vendor

IT Technical

Business Skills