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Excellent Customer Care - Incoming Calls

Course_Reference: 
PTP4
Manufacturer: 
0
Training_Provider: 
82
Summary: 

This people management course is designed for all levels of managers from the new starters to the experienced manager looking for hints and tips to hone existing skills. The emphasis is on practical ways to help improve the people management role.

Audience: 

Managers who are responsible for staff in their day to day work. These staff may also be managers.

Objectives: 

  • How to get the best from their people
  • What key management techniques to adopt
  • A personal action plan

  • Course Objectives

  • The Role of the Manager, Supervisor or Team Leader

Focusing on People· Their Needs · What motivates them

  • What makes people "difficult"

  • Role Plays to Practice Motivational Techniques

  • Evaluation of the Role Plays

Key People Management Techniques

  • Leadership
  • Delegation
  • Communication

  • Developing Your People

  • Summary & Action Plans Agreed

Description: 

This people management course is designed for all levels of managers from the new starters to the experienced manager looking for hints and tips to hone existing skills. The emphasis is on practical ways to help improve the people management role.

Keywords: 
Excellent Customer Care,hone existing skills,improve people management role,all levels of managers

Software Vendor

IT Technical

Business Skills