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Influencing & Persuading for Managers - With an Introduction to Negotiation

Course_Reference: 
HFPNG1
Manufacturer: 
0
Training_Provider: 
23
Summary: 

This is a manager level course to enhance existing abilities in communicating your

ideas, messages and objectives and understanding the effect or impact you have on

others.

Aimed for managers who are required to influence individuals, teams and

departments and don’t always achieve their ideal outcome. This highly interactive

and practical two-day course will enable you to understand and develop your primary

influencing and persuading style to enable you to communicate confidently and

professionally without undermining your personal integrity. Building a tool kit that will

enable you to recognise other people's primary influencing and persuasion styles and

how to adjust your style to move issues and situations forward without pushing,

forcing or telling others what to do. From start to finish, this course is about the 'how

to' approach and is focused on daily issues and problems we all face as a manager

of a varied team.

The combination of group learning, feedback in a supportive environment and

practical exercises, means that you will leave with a real sense of what you can

personally achieve. You will also complete a comprehensive communications style

questionnaire and the outputs will help you develop a priority list of your key skills

and techniques as learned from the course.

PreRequisites: 

To gain the maximum benefit from the course, you will be sent a pre-course

questionnaire to complete which asks you to consider current expectations. This will

help you set the context of the course and the information you provide will be used

on the day as part of the course activities.

Audience: 

If you are a manager who is frequently required to influence and negotiate with

others, or are not achieving your ideal outcomes from negotiations/issues then this

course is for you. The primary focus is to recognise and develop influencing and

persuading strategies that will enable you to be more effective whilst maintaining

rapport with others.

The concluding section of the course is an introduction to the core principles of

negotiation to secure win/win results. Sales professional looking for a course

specifically on sales or commercial negotiation please refer to 'Sales Negotiation'.

Objectives: 

  • Fully understand your primary influence and persuasion style and how it

impacts others.

  • Develop a strategy that will assist when communicating with others to achieve

your ideal outcome.

  • Use enhanced persuasion skills to act as an opinion shaper amongst your

colleagues.

  • Develop a practical toolkit that will aid handling difficult people and situations.
  • Understand and apply the core principles of negotiation.

Developing Your Communication Skills

  • Defining communication and the communication process
  • Your personal communication style
  • Self-analysis and skills audit

Effective Interpersonal Communication

  • Using non-verbal communication to strengthen your position
  • Mirroring the recipients language to promote rapport
  • Identifying and overcoming barriers to effective communication

Persuasive and Influential Communication

  • Expressing your views, ideas and requests with confidence
  • Gaining others’ agreement and commitment to change
  • Using assertive behaviour
  • Pull versus push

Communicating with Confidence

  • Communicating effectively with senior colleagues
  • Communicating difficult or sensitive messages
  • Dealing with difficult people and situations - minimising conflict

An Introduction to Negotiation

  • The core negotiation process when working with others in the workplace
  • Pre-negotiation - preparation and planning
  • Concluding the negotiation - securing a win/win result

Personal Development

  • Preparing a personal action plan to support your return to the workplace

Description: 

This is a manager level course to enhance existing abilities in communicating your

ideas, messages and objectives and understanding the effect or impact you have on

others.

Aimed for managers who are required to influence individuals, teams and

departments and don’t always achieve their ideal outcome. This highly interactive

and practical two-day course will enable you to understand and develop your primary

influencing and persuading style to enable you to communicate confidently and

professionally without undermining your personal integrity. Building a tool kit that will

enable you to recognise other people's primary influencing and persuasion styles and

how to adjust your style to move issues and situations forward without pushing,

forcing or telling others what to do. From start to finish, this course is about the 'how

to' approach and is focused on daily issues and problems we all face as a manager

of a varied team.

The combination of group learning, feedback in a supportive environment and

practical exercises, means that you will leave with a real sense of what you can

personally achieve. You will also complete a comprehensive communications style

questionnaire and the outputs will help you develop a priority list of your key skills

and techniques as learned from the course.

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Business Skills