Book Your MS5118 Maintaining and Troubleshooting Windows Vista Computers Training Course

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This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.
It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers. View Full Course Details

This 3 day Microsoft course is being run 15 times by 3 providers between Monday, 02 August 2010 and Monday, 06 December 2010 in Bath, Leeds, London, Manchester, Milton Keynes and Wokingham

Book this course with us today from as little as £840.00 + VAT and with our price guarantee you can be confident of getting great value. Our team of experienced independent booking administrators will make the joining process painless and by providing feedback on your experiences you’ll also influence the coursebookers independent course ratings.

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Dates/Locations Request Booking Course Outline Provider Information

Locations/dates for this course

Date	Location	Provider		Price
Monday, 02 August 2010	London	F1 Computing	SAVE £87.50!	£1662.50 + VAT
Monday, 02 August 2010	London	QA	SAVE £309!	£1236 + VAT
Monday, 09 August 2010	Bath, S West	F1 Computing	SAVE £87.50!	£1662.50 + VAT
Monday, 06 September 2010	London	F1 Computing	SAVE £87.50!	£1662.50 + VAT
Monday, 06 September 2010	Milton Keynes, Midlands	QA	SAVE £309!	£1236 + VAT
Monday, 13 September 2010	Bath, S West	F1 Computing	SAVE £87.50!	£1662.50 + VAT
Monday, 20 September 2010	London	Global Knowledge	SAVE £210!	£840 + VAT
Monday, 27 September 2010	Manchester, N West	QA	SAVE £309!	£1236 + VAT
Monday, 04 October 2010	London	F1 Computing	SAVE £87.50!	£1662.50 + VAT
Monday, 11 October 2010	Bath, S West	F1 Computing	SAVE £87.50!	£1662.50 + VAT
Monday, 01 November 2010	London	F1 Computing	SAVE £87.50!	£1662.50 + VAT
Monday, 08 November 2010	Leeds, N East	QA	SAVE £309!	£1236 + VAT
Monday, 15 November 2010	Bath, S West	F1 Computing	SAVE £87.50!	£1662.50 + VAT
Monday, 29 November 2010	London	QA	SAVE £309!	£1236 + VAT
Monday, 06 December 2010	Wokingham, S East	Global Knowledge	SAVE £210!	£840 + VAT

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Prerequisites

Before attending this course, students must have:

Experience supporting previous versions of the Windows operating system.
Familiarity with an IT helpdesk ticketing system.
Experience researching online and local knowledge bases.
Experience running commands from a command window, such as the DOS command prompt.
Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.
Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.
Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.
Fundamentals of applications, such as how a client communicates with the server in client/server applications.
Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.

In addition, it is recommended, but not required, that students have completed the following courses:

5115A: Installing and Configuring the Windows Vista Operating System
5116A: Configuring Windows Vista Mobile Computing and Applications

Audience

The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

Objectives

After completing this course, students will be able to:

Plan and apply a troubleshooting methodology for an organization.
Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
Identify the most appropriate method to troubleshoot Windows Vista computers.
Identify Windows Vista tools that can be used to help in the troubleshooting process.
Identify important maintenance tools that will be used as part of IT operations for their organizations.
Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

Outline

Module 1: A Troubleshooting Methodology

This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.

Lessons

Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas