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Managing Conflict

Course_Reference: 
PTP19
Manufacturer: 
0
Training_Provider: 
82
Summary: 

The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.

Audience: 

Anyone who experiences conflict in the workplace.

Objectives: 

  • Understand why conflict is inevitable
  • Realise that not all conflict is negative
  • Learn their own preference for coping with conflict
  • Be able to distinguish between aggression, assertion and submission
  • Know how to manage conflict with both internal and external customers
  • Have developed the skill to handle a variety of everyday confrontational situations

  • Course Objectives
  • An Introduction to Conflict
  • Sources of Conflict
  • Myths and Truths about Conflict
  • Conflict is Inevitable What Are the Options?
  • Developing our Repertoire of Techniques
  • Assertiveness
  • Questioning and Listening skills
  • Handling Difficult Situations
  • A Model for Resolving Conflict
  • Practising Conflict Handling Skills Through Role Plays
  • Summary & Action Plans Agreed

Description: 

The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace, by using a variety of training methods including short lectures, exercises and role-plays.

Keywords: 
Managing Conflict,understanding to manage conflict,ablity to manage conflict,benefit organisations,beneit individulals

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IT Technical

Business Skills