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Modelling Business Processes

Course_Reference: 
AK-SMBP
Summary: 

Assist’s course directors have many years of experience in modelling and improving business processes and this experience has been drawn on to create this course. It offers practical, proven techniques for mapping, analysing and improving processes and also examines important related issues such as human performance and process measurement. Theoretical concepts are supported by a detailed case study which gives participants the opportunity to apply their knowledge in a practical and stimulating way.

  • Context for business process modelling 
  • The organisational view
  • Modelling an organisation
  • Modelling processes
  • Creating ‘As is’ process models
  • Analysing tasks
  • Human aspects of performance 
  • Managing and measuring processes 
  • Process improvement and redesign 
  • Creating ‘To be’ process models 
  • Implementation issues 
  • IT support for business processes
  • Course summary and review
Description: 

This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate is an optional module in the ISEB Business Analysis Diploma.

Software Vendor

IT Technical

Business Skills