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Outstanding Customer Service Skills

Course_Reference: 
PTP129
Manufacturer: 
0
Training_Provider: 
82
Summary: 

An intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service.

Audience: 

Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer satisfaction and loyalty.

Objectives: 

  • A greater awareness of the customers and clients perspectives and needs
  • A better understanding of themselves; both strengths and improvement areas
  • An opportunity to gain more advanced customer care skills
  • The opportunity to work on improvement areas
  • An action plan for continuous improvement

  • Introduction
  • What makes for good customer care
  • Getting it Right - Building on your Good Practices
  • Developing your Customer Care skills
  • Discussion and Action Points
  • Handling Difficult Situations
  • Tracking and measuring satisfaction
  • Summary and Action Plans Agreed

Description: 

An intensive, practical and activity based programme building delegates' knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service.

Keywords: 
Customer Service Skills,support customers,build delegate knowledge,build delegate skills

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Business Skills