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People Management Skills for Secretaries & Pas

Course_Reference: 
PTP180
Manufacturer: 
0
Training_Provider: 
82
Summary: 

This course is intended to complement Personal Organisation skills for Secretaries and PAs', but can be taken alone. The focus here is on improving the skills needed to organise people better.

Audience: 

Any secretary or PA, but particularly those who need to organise people who they have no authority over.

Objectives: 

  • How to develop strong working relationships, including the boss!
  • How to improve the quality of listening and communication skills.
  • How to increase delegation when they don't have a team to delegate to!
  • How to improve influencing skills.
  • The assertive way to being firm and fair.
  • Opportunity to work of real issues.

  • Course Objectives & Personal Objectives

  • Syndicate work

  • Building relationships

  • "My style" questionnaire

  • Improving questioning skills

  • Delegating more and better

  • Team exercise

  • Influencing & gaining commitment

  • Optimising communications

  • The assertive way to being firm and fair

  • Dealing with real issues

  • Summary & Action Plans Agreed

Description: 

This course is intended to complement Personal Organisation skills for Secretaries and PAs', but can be taken alone. The focus here is on improving the skills needed to organise people better.

Keywords: 
People Management,People Management Skills,for Secretaries and Pas

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