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Personal Effectiveness Through Interpersonal Communication and Self-Confidence

Course_Reference: 
HFPET
Manufacturer: 
0
Training_Provider: 
23
Summary: 

This programme provides practical guidance on enhancing personal effectiveness and performance through better self-awareness, setting goals and objectives, effective interpersonal communication, assertiveness, self-confidence and networking.

Audience: 

PAs, administrators and co-ordinators who are keen to maximise their effectiveness and confidence.

Objectives: 

By the end of this course you will be able to:

  • Recognise and acknowledge your strengths and areas for development.
  • Manage your stress levels and improve your efficiency at work.
  • Communicate more effectively.
  • Be more assertive and confident with your work colleagues.
  • Use persuasion and influence to achieve your objectives.
  • Understand the benefits of networking.
  • Set a personal action plan with achievable goals.

Getting Focused - Working to Goals and Objectives

  • Identifying your organisation's values and objectives
  • Supporting your manager's/team's objectives
  • Working to your own goals and objectives

Understanding How You Work and Identifying Areas for Improvement

  • Personal SWOT - identifying personal strengths and development areas
  • Building on your strengths and exploring personal potential
  • Recognising the signs of stress
  • Understanding and developing methods to cope with stress

Effective Communication Skills

  • What impact does your communication have on others?
  • Verbal communication, personal image and body language
  • Identifying and overcoming the barriers to effective communication and relationship building
  • How to communicate not just inform
  • Effective questioning and listening

Developing your Assertiveness and Self-confidence

  • How your behaviour impacts on others
  • Defining and understanding assertive behaviour and its value
  • Putting assertiveness into practice
  • Saying 'no' confidently without guilt
  • Developing your level of confidence

Persuading and Influencing Others

  • Influencing others to achieve prompt response and deadlines
  • Voicing your views, ideas and requests in a persuasive manner
  • Gaining cooperation from others and minimising conflict

Successful Networking - Developing Relationships and Learning from Others

  • The values and benefits of networking
  • Building cross-functional relationships
  • Understanding where networking opportunities exist and widening your support network

Personal Development

  • Formulating a personal action plan

Description: 

This programme provides practical guidance on enhancing personal effectiveness and performance through better self-awareness, setting goals and objectives, effective interpersonal communication, assertiveness, self-confidence and networking.

Keywords: 
Interpsonal Communication,Self Confidence,Personal Effectiveness,Improvement Areas

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IT Technical

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