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Persuading and Influencing for Pas and Secretaries

Course_Reference: 
REEPIPA
Manufacturer: 
0
Training_Provider: 
35
Summary: 

PA's, secretaries and administrators who are looking to develop their relationships across the organisation and have a responsibility for conflict handling and negotiation.

Objectives: 

  • Establish and build rapport
  • Understand the difference between manipulating and influencing
  • Recognise and practice helpful behaviours
  • Negotiate successfully with others
  • Use appropriate questions to achieve results

  • Communication theory
  • The different elements of communication and how they work together to influence our interpersonal communication.
  • What is influencing?
  • Building rapport with your manager and colleagues
  • The difference between influencing and manipulating
  • The link of self esteem with influencing and how to build it
  • Interpersonal Communication
  • Why does it matter and what is it?
  • The difference between personality and behaviour and the three behaviour types
  • Choosing helpful behaviour
  • Handling conflict and difficult situations
  • Questioning and negotiation
  • Choosing and using appropriate questions
  • Being clear on your objectives and bottom line
  • Meetingthe needs of both parties

Description: 

PA's, secretaries and administrators who are looking to develop their relationships across the organisation and have a responsibility for conflict handling and negotiation.

Keywords: 
Persuading and Influencing,develop organisation relationsip,conflict handling and negotiation

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IT Technical

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