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Audience

Those responsible for building and managing influential relationships, particularly where honed communication and interpersonal skills really count. Examples of previous delegates include executives, managers and consultants from a wide range of industries. The course is highly interactive and practical, giving immediately useful tools.

Objectives

• Understand communication excellence and learn the traits of a top relationship builder
• Influence others and be assertive
• Identify different thinking styles, and know when to implement them for maximum benefit
• Build a relationship management strategy that enhances your success
• Banish fear and use the principles of positive psychology for great effect

Outline

• Understand and apply the skills necessary for communication excellence
• Learn new communication styles and increase rapport
• Craft your role - know accountability and impact
• Create a relationship management strategy that works
• Realise the importance of planning and process
• Build your knowledge bandwidth
• Apply the art and science of influence: body language and listening
• Understand push/pull Relationships
• Enhance your professional image and personal capital
• Identify different thinking styles to be more persuasive
• Understand fear and positive psychology
• Manage challenging relationships under pressure
• Use questioning techniques to uncover needs and identify issues
• Achieve the best outcomes whatever the proposal, situation or personality
• Undertake exercises in communication excellence including 'The Trust Index' and the 'Key Influencers' mapping exercise