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Providing Administrative and Secretarial Support for Teams

Course_Reference: 
HFTSA1
Manufacturer: 
0
Training_Provider: 
23
Summary: 

This dynamic programme develops skills in team working, communications and project management so that you can contribute and support your team and manage multiple demands confidently.

Audience: 

Administrators, PAs and assistants who are administratively competent but are looking to expand their skills and abilities to fully support several managers or a team and who have to respond rapidly to the demands of individual team members with differing needs.

Objectives: 

By the end of this course you will be able to:

  • Define your role and what is required of you more clearly.
  • Build rapport and effective working relationships.
  • Raise your profile at meetings or briefings by participating effectively.
  • Increase your position of influence within the workplace.
  • Achieve objectives by using time effectively and increase others' confidence in you by adopting proactive work routines.
  • Produce professional minutes and help ensure effective meetings.
  • Return to the workplace with increased self-confidence.

Understanding Your Responsibilities

  • What is required of you to support the team effectively?
  • Establishing your contribution to the overall success of the team
  • Defining the aims and objectives of those you support
  • The five core skills for successful team administrators/assistants

Effective Team Working

  • The benefits and dynamics of effective teams
  • Team roles - identifying and working with the strengths and weaknesses of others
  • Your position within the team - how do others see you?

Contributing to Meetings and Team Briefings

  • Developing a persuasive communication style
  • How to contribute positively in meetings
  • Non-verbal behaviour - what are we 'saying' through our body language?
  • The importance of listening and questioning techniques

Agendas and Minutes

  • Creating the agenda - collecting everyone's agenda points
  • Minute taking without the worry - the do's and don'ts
  • Producing professional minutes

Supporting the Demands of the Team

  • Analysing your current use of time
  • Juggling priorities and personalities to achieve objectives
  • Increasing others' confidence in you as a shared resource
  • Negotiating with others to achieve win-win situations
  • Tips to reduce stress in the work environment

Personal Development

  • An action plan to implement and monitor your progress

Description: 

This dynamic programme develops skills in team working, communications and project management so that you can contribute and support your team and manage multiple demands confidently.

Keywords: 
Administrative Support,Secretarial Support,Support for Teams,manage multiple demands

Software Vendor

IT Technical

Business Skills