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Senior Level Communication Skills Workshop

Course_Reference: 
HFAGI
Manufacturer: 
0
Training_Provider: 
23
Summary: 

This highly practical course helps delegates understand and develop their own communication style through a series of interactive sessions including group and trainer feedback.

Audience: 

Managers who communicate with a range of individuals and who are looking to increase their self-awareness and to improve the effectiveness of their communications in a variety of different situations.

Objectives: 

By the end of this course you will be able to:

  • Increase your awareness of your style and identify how to adapt your style to different situations and personalities.
  • Understand different behavioural styles and how they can be used.
  • Understand the barriers to successful communication and how to overcome them.
  • Create the appropriate atmosphere for constructive face-to-face communications.
  • Construct and deliver your message - ensuring you are understood and that you encourage a positive response.
  • Use body language, voice and your own behaviour positively.
  • Deliver your message with confidence and impact.

Do you Communicate with Real Impact?

  • How do you really come across?
  • Self-evaluation - my style
  • Behaviour options - aggressive, passive, consultative

Creating the Right Atmosphere

  • Putting people at ease - establishing rapport
  • What are the barriers to effective communication? How to break them down

Face-to-face Communications

  • Getting others involved - encouraging participation and two-way communications
  • Overcoming concerns, fears and objections
  • How does your body language come across? Getting it right
  • Understanding work styles and behaviours - expressive, analytical, amiable and driver

Getting the Message Across with Impact

  • Power of positive language
  • Voice, tone, rate of delivery and checking comprehension
  • Compelling start and dynamic ending - keeping moving and on track

Working with Others Confidently

  • Managing emotions within communication
  • Feedback - responding and encouraging accurate and fair feedback
  • Dealing constructively with negative or unresponsive people
  • Understanding the other person’s position

Personal Development

  • Putting it into practice - formulating an action plan

Description: 

This highly practical course helps delegates understand and develop their own communication style through a series of interactive sessions including group and trainer feedback. Delegates should understand that this course does not follow our normal course structures.

Keywords: 
Communication Skills,develep communication style,work with others confidently,real communication impact

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IT Technical

Business Skills