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Success Skills for Secretaries and Administrators

Course_Reference: 
HFSPS1
Manufacturer: 
0
Training_Provider: 
23
Summary: 

This course forms the second part of a three tier development path – please also refer to ‘The Essential Office Professional - Professional Skills for Administrators and Secretaries’ and ‘Professional Development for Pas and Executive Secretaries’ (see page 10) to ensure that this course is the most suitable for you.

Audience: 

This two-day course is designed for PAs, executive secretaries and office professionals who want to be more proactive and skilled in order to manage multiple responsibilities more effectively. More experienced/senior PAs may wish to consider ‘Professional Development for PAs and Executive Secretaries’.

Objectives: 

By the end of this course you will be able to:

  • Develop your skills and make a greater contribution to your manager and team.
  • Become more pro-active.
  • Communicate confidently with your manager, colleagues and other departments.
  • Deal with difficulties and pressures of working for more than one person.
  • Plan, organise and manage your time more effectively.
  • Apply top tips for writing emails and letters.

What Makes a Successful PA?

  • Defining your role and what is required of a highly proficient PA
  • Identifying the skills and qualities for success
  • Completion of a SWOT analysis
  • Developing your role and determining the way forward

Understanding Your Manager’s Role

  • Contributing to your manager’s success
  • Defining your own and your Manager’s/Team’s objectives
  • Building a successful working relationship with your Manager and Team members

Practical Time and Self-management

  • The four steps to effective time management – setting realistic deadlines.
  • Managing your own and your Manager’s time – organisation and planning techniques that get you in control
  • Meeting the needs and demands of more than one person
  • Identifying and avoiding ‘time stealers’ and correcting unproductive work habits

Communicating Effectively through Assertiveness

  • Effective listening and questioning skills
  • Building rapport in face-to-face communication
  • Identifying passive, aggressive and assertive behaviour
  • Saying ‘no’ without feeling guilty

Handling Difficult Behaviours, People & Situations

  • Interacting effectively at all levels – dealing with difficult people
  • Identifying and dealing with the underlying causes of difficult behaviour
  • Adopting an appropriate approach in a variety of situations
  • Taking greater control and responsibility

Personal Development

  • Accepting new responsibilities and challenges with confidence
  • An action plan to implement and monitor your development

Description: 

This course forms the second part of a three tier development path – please also refer to ‘The Essential Office Professional - Professional Skills for Administrators and Secretaries’ and ‘Professional Development for Pas and Executive Secretaries’.

Keywords: 
Success Skills,Secretary skills,Administrator skills,understanding your manager's role,communicate effectively

Software Vendor

IT Technical

Business Skills